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Awning malfunction

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I have a Carefree direct response auto-retract system and it came loose from the cradle while traveling. I stopped and tried to retract it but it would not budge... I hit the extend button and it fell out open... long story short.. had to manually roll awning up and tie to roof a/c and antenas.

Trying to diagnose the problem, I can see the motorized end is working (gears, rod, etc) but the non-motorized end is not turning. Has anyone had this problem... or know a solution. Is it possible the metal rod could be broken in the middle? Or is there some set screw or something that catched the non-motorized end?

Any suggestions appreciated. If I can't get it going I will return to Redbay...again!

Tiffin Traveler

2007 Phaeton

350 CAT

2009 Wrangler Toad

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The Carefree Awning has a 4 year warranty on the mechanicals and electrics, 2 years on the fabric. (At least mine does on the 08 Phaeton) I would contact Tiffin and Carefree ASAP and not attempt any repairs that could void the warranty!

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