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Excellent Service

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As a motor home owner and avid reader of Family Motor Coaching Magazine, it never ceases to amaze me how many of us have difficulties with various manufacturers and suppliers. For that reason I think it is critically important to recognize a company when they show exemplary service.

My wife and I purchased a new 2010 Ford Escape last September since it can be towed four wheels down with an automatic transmission. As a registered professional engineer I have long been sold on Blue Ox towing equipment. After the purchase, I found out that the car was so new that Blue Ox had not had the opportunity to pattern a base plate for this car.

We contacted Blue Ox were offered the opportunity to come to the factory and be the first 2010 Escape to be fit with a base plate. The front office staff, in particular Mandy Johnson, made it very simple to get all the arrangements made. When we arrived at the factory, we were met by Mandy and Mike Johnson and everything went smooth as silk. I was also given the opportunity for a full factory tour while the Blue Ox technicians were doing the work.

Working in the engineering and construction field, I've had a chance to see many manufacturing facilities and I was genuinely impressed with their facility. The shop was clean and I didn't visit a single workstation where the people weren't friendly and genuinely cared about what they were doing.

While I had owned an Aladin tow bar for a long time due to its lower weight, I have really enjoyed the new Aventa bar, The ball and socket joint makes it very easy to align with the tow bar for quick hook ups. This is a company who cares about making quality products and customer support. The motor home community needs to support these types of suppliers.

Michael Perry


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