I sent an e-mail to Pilot regarding our fuel purchases and did get a reply. They said that the pump shutting of $250 was an error and would be corrected. As far as no discount on our second fueling to finish the job they said that there normally is no discount but that we could contact their credit department and they would issue us a credit. Frankly I was surprised to get an answer from them. I read the more recent posts and hopefully things will be corrected!
They appear to be trying.