ncbounder

Update, Was able to connect directly with Josh at FMCA. He sent me another fully tested and activated M2000 that I received today. Set it up and it works perfectly. Like others have said, I'm connected to the 5g network here at my residence and getting download speeds over 200mbs. Thats faster than my Spectrum hard wired cable! Also found that the M2000 supports OpenVPN. I was quickly able to upload the OpenVPN file from my NordVPN account and the configuration/setup was super easy. The team at FMCA is going through quite a lot right now with the Sprint/Tmob merger. I appreciate all their help in getting this great FMCA benefit up and going. Chuck

Update: Finally I was able to connect with a very competent and helpful Tech at FMCA this morning. As mentioned before, I got the wrong SIM (T-Mobile) originally and the SIM that was sent by Sprint was not correct either. The Sprint SIM has to come from FMCA. He is shipping us the correct Sprint SIM today. Hooray! Just as an FYI for others, I understood him to say they have put a hold on opening any new hotspot accounts until they get everything ironed out with the conversion from Sprint to T-Mobile. Thanks for the support here on the forum. Chuck

Herman, Thanks so much for posting that response. At least now I have some idea of what’s happening. I guess insider knowledge helps. Seems like as a paying benefit member I could have at least gotten an email or something explaining what’s going on. Anyway I’ll continue to be patient nearly two weeks in. thanks again Chuck

Hey Bill, thanks for asking, I appreciate your taking the time to help. Ok, so here's what I've done. First....Friday after receiving the new Inseego M2000 that wouldn't connect I logged onto the FMCA webpage and clicked on the Tech Connect help at the top of the page and went through all of the trouble shooting steps that FMCA has published to us. When that didn't work, I did what is instructed on the Tech Connect Webpage and filled out the form that is posted there to submit the issue to FMCA. Since I didnt hear from anyone from the form I submitted rover the weekend, I did what the Tech Connect support page says and called T-MOBILE. They said I received the wrong SIM and would send a new one "Overnight". FMCA sent a Tmobile SIM and Tmobile says it should have been a Sprint SIM. 4 days later I received a new SPRINT SIM from T-mobile. (still no response from the issue sent via the FMCA web page. Based on the way the Tmobile tech responded to me i really didn't have much confidence in his resoluton. The New SIM wouldn't even activate the M2000. Before calling Tmobile back, I'd really prefer to hear from someone at FMCA as to which SIM i should be using. Called the number that Herman provided and was transferred to the IT department. Only got voice mail response so left a detailed message. I have not heard anything from that call, and still have not heard from the initial problem request that I put on the Tech Connect website. Called FMCA back today and was actually able to speak with a person, not the IT Dept, but she took all my info again and said someone would contact me sometime next week. I've been an FMCA member for a number of years and know their staffing limitations etc. So I'm being very patient and its not critical for me at this time as I still have another internet provider, but would really like to get this thing up and running. Hopefully by the time i've paid for half a month of service I'll get it activated. If you have any other suggestions I'll be glad to try.

Just checking back to see if anyone has had any results? I'm still sitting here one week in and still nothing. Anyone have any ideas what else I can do to get the M2000 activated?

Just checking... has anyone had any luck getting in contact with FMCA? I called several times and no one picks up. Also filled out the info on the FMCA tech connect assist web site and have yet to hear back from anyone. Web site says within 24 hours. Herman, I appreciate your previous input on this. I realize FMCA is a small group corporately so will continue to be patient and try throughout the week to get some resolution. Thanks

Hey guys... same issue here. Just unboxed and installed the SIM in the box with it. the WIFI side works great, and says it is connected to TMOBILE network but no internet access. I called the Tmob service as it says on the FMCA webpage and was told that I received the wrong SIM. It was a TMobile sim that came with the Inseego. He looked up the account and said I should have received a Sprint sim and he is shipping it to me. Something just doesn't seem right about so I'll give FMCA a call Monday too.

I have the same issue. I didn't realize that the userID would be used as the display name on the forums. It would be nice to be able to change it. I tried to create a new account, but I cannot bacause it tells me that the e-mail and membership number are already registered. Oh, well ... live and learn.

We just returned from a week at Cottonwood Creek RV Park between Dripping Springs and Blanco. Nice little place with great onsite owner/operators.