gstcat

I have had Good Sam ERS for 24 years and never had any bad experience until a couple of years ago. I have had tires replaced on the road, Tows due to engine problems and battery jumps all with very good responses. Three years ago I had a tow due to a plugged fuel filter. The responding mechanic (from the tow company) diagnosed the problem as a bad fuel pump and arranged a tow with Good Sam ERS. When my motor home was delivered to a Cat dealer the tow company required a payment from me of $2250 and stated that I would get my money back faster than he could receive payment. (Wrong). I was first reimbursed $500 as the tow company bypassed a RV repair facility. I had originally received permission to tow to the Cat dealer as the bypassed RV repair facility did not work on engines. After Good Sam reviewed the recorded conversation with me and the ERS contact they sent another check for $1750 and a letter of apology for the slowness of reimbursement. Needless to say a bad situation turned out OK and I am still with Good Sam. Gerald Thomas