Bought six tires from CW in Lake City, FL last year only to discover they were already 3 yrs old. After installation at CW (they turned the DOT dates inside) I was able to determine what had been done. Sent an email to Marcus "as he always preached he would help at the Rally's." Never heard directly from him, but a staffer contacted us and eventually had a manager from another Florida store contact us. The tires were changed out with 2013 and 2014 DOT dates, but it was still a dishonest endeavor on their part.
Marcus doesn't care about repair services, CW is more about retail sales and supplies. I'm surprised they are still in the RV maintenance business, and as the other poster said, he's more interested in his TV shows and NASCAR deals than his consumers.
CW would be a last resort for us as well.
We use Cummins Coach care for our chassis and independents for other repairs.