gitpicker42

I have an ongoing issue with Camping World Golden Colorado. Two years ago, the front AC on my 2009 Monaco Diplomat went out. That Camping World, because Carrier no longer makes RV AC's, replaced it with a Coleman. The problem is the Monaco Data Sheet, brochure, and window sticker state that it was equipped with dual 15M BTU Roof Air Conditioners with Ducted Air, Heat Pumps, and Digital Thermostat Controls. The part number shows in Monaco part book the AC is a 15K. Other sites, like RVPartFinder, shows it is a 13.5K. Camping World installed a 13K AC and has no paperwork showing what they took off. As the owner, it was never mentioned a smaller AC was installed. We provided them all the time they needed, so there was no rush to install whatever they had in stock. They ordered the wrong AC at first, don't know why it was a wrong AC, and we waited patiently for the next. It arrived with the wrong color shroud, which they were told in advance. Finally they drop-shipped it to a Camping World along our route and it was corrected. Shortly afterwards, that AC broke down. I had it replaced in Albuquerque at Camping World and they replaced it with the same model that Golden CW put on. The following year, we did not use the RV. This summer we went into California and noticed that the front AC would not keep the front compartment cool (temps in the 90's). We worked our way to Yuma AZ and with the temps in the 110 range the RV was unbearable to stay in. I took the RV to Lazydays of Tucson in August to have the AC looked at. It was there we found that the front AC, installed originally in Golden CO, was a 13.5K. The tech stated that in the high temps, the AC could not keep up. He stated the AC was performing as designed. I have asked for additional information as to was exactly was tested on the AC. I was provided the reading from supply air and outside air. Coleman requires additional info, especially amp draw, to determine if it may be the problem. The rear original AC blows cold air at the same time the front blows warm air. My dilemma is two fold: Monaco states 2 15K AC installed, some manuals state 13.5K. With this being a pre-bankrupt Monaco Coach, who do I turn to? The Camping World in Indiana, where I purchased it, doesn't check each part to see what was installed by the factory. Second, where do I find overwhelming proof to show Camping World that the original AC's were 15K's? Any and all help would be welcomed. Steve

I have an ongoing issue with Camping World Golden Colorado. Two years ago, the front AC on my 2009 Monaco Diplomat went out. That Camping World, because Carrier no longer makes RV AC's, replaced it with a Coleman. The problem is the Monaco Data Sheet, brochure, and window sticker state that it was equipped with dual 15M BTU Roof Air Conditioners with Ducted Air, Heat Pumps, and Digital Thermostat Controls. The part number shows in Monaco part book the AC is a 15K. Other sites, like RVPartFinder, shows it is a 13.5K. Camping World installed a 13K AC and has no paperwork showing what they took off. As the owner, it was never mentioned a smaller AC was installed. We provided them all the time they needed, so there was no rush to install whatever they had in stock. They ordered the wrong AC at first, don't know why it was a wrong AC, and we waited patiently for the next. It arrived with the wrong color shroud, which they were told in advance. Finally they drop-shipped it to a Camping World along our route and it was corrected. Shortly afterwards, that AC broke down. I had it replaced in Albuquerque at Camping World and they replaced it with the same model that Golden CW put on. The following year, we did not use the RV. This summer we went into California and noticed that the front AC would not keep the front compartment cool (temps in the 90's). We worked our way to Yuma AZ and with the temps in the 110 range the RV was unbearable to stay in. I took the RV to Lazydays of Tucson in August to have the AC looked at. It was there we found that the front AC, installed originally in Golden CO, was a 13.5K. The tech stated that in the high temps, the AC could not keep up. He stated the AC was performing as designed. I have asked for additional information as to was exactly was tested on the AC. I was provided the reading from supply air and outside air. Coleman requires additional info, especially amp draw, to determine if it may be the problem. The rear original AC blows cold air at the same time the front blows warm air. My dilemma is two fold: Monaco states 2 15K AC installed, some manuals state 13.5K. With this being a pre-bankrupt Monaco Coach, who do I turn to? The Camping World in Indiana, where I purchased it, doesn't check each part to see what was installed by the factory. Second, where do I find overwhelming proof to show Camping World that the original AC's were 15K's? Any and all help would be welcomed. Steve

Had similar problem, but also the jacks creeped down. I called Monaco. The emergency fix was to unplug the control panel, then bungee up the jacks. After doing so, the (hydraulic) slides started to creep out while going down the road. Stopped, brought them back in, and continued to where I could get them looked at. Ended up replacing the whole hydraulic system and still have problem with leaks.

I had a similar problem with hydraulic system. Pump went out and to get a replacement thru Monaco, we had to send picture for them to know was they piece-milled together at the factory. Since then, I had to replace the complete system with one built in China. Now at less than a year old, it too is developing leaks. For each time I tried to claim something on my extended warranty, there was a small, but effective, clause of why part or failure was not covered. When I tried to argue my side, I found that claims were covered through an arbitrator, not the actual company. They made money on how much they saved the parent company. Never again will I be stupid enough to fall for the warranty/extended warranty sales pitch, and neither should anyone else.