janreynolds43@yahoo.com

I ran over some PVC pipe that was on the road with our towed car and blew out two tires. Called Coach-Net. They said they couldn't help me, I had to find out who lost the stuff I ran over and get them to help. All I needed was a wrecker to take me about a mile to the nearest Wal-Mart to get new tires. They said that they woud send a wrecker, but wouldn't cover the cost. I ended up sitting on the side of the highway in a really bad part of town for 45 minutes for help. My husband was about an hour and 10 minutes away and I had to call my sister and her husband to come and get me. I went ahead and paid the driver when he got there to take me the mile. I wrote to Monaco Coach after the horrible experience of being in a bad area and it getting dark and not getting the service that I was supposed to get. I told them that their name was on my card along with Coach-Net and it made their company look bad when service was not given. Monoco Coach reimbursed us for the money we were out for the wrecker. We now use Good Sam and have had good service with them. Only one bad experence trying to contact them and it was because of a major snow storm somewhere up north and their lines were tired up with emergency calls from that.