livncoast2coast

After reaching out via email and voicemail, I did finally get some communication going. Once Brett responded, from that point he was very good in tracking down and getting me the status of my order. Once I had the tracking number, I could see and anticipate the delivery delays. But, I did receive the hotspot, and am happy to say it's working fine! You do have the option of getting your Sprint Hotspot as soon as you can, and putting it in 'standby' when you aren't going to be using it for a month or more, where they charge you around $13/mo to keep your account active. Then it's a quick matter to switch it back on when you hit the road again.

I had already sent an email that included that address, and also left a voicemail with 'Bret'. Nothing yet.... --Update-- Finally got responses, and the communication was great from that point forward.

I'm in the same boat. The problem isn't delays due to Covid, that's perfectly understandable. The problem is the lack of communication. I have no idea if I'm going to receive some kind of notice when it ships, or if I'm just trapped, sitting here waiting for an indeterminate amount of time, being I have to be available to sign for the package. A simple email would do wonders...

Thanks MWeiner for the info on your experience with AAA , will explore their options when it's time to renew. I've learned there are a lot of times when it's not a good idea to just go with the lowest price.

Funny (not really) coincidence, since I just posted a couple weeks ago about a previous horrible GS experience.. Just came out of a store to a flat tire on our toad. It's a Smartcar without a spare. I bought it used, and while it's supposed to have run-flats, it came with regular tires. I was going to be changing them out with run-flats later this year. I called Good Sam, since I have another couple months on my plan. The rate in this area to patch a tire is about $15. The woman at Good Sam said they recommend a new tire, and if we go against their recommendation, it's not covered. That's crazy!!! There is no visible damage, it has to be just a nail. So I asked them just to have the car towed to my RV, and I'll arrange the repair myself. Was told a tow truck should arrive in a couple hours. They made absolutely no effort to try and find someone that could come sooner.... It's 90 degrees in this parking lot, and we are in the middle of a small city. I really don't even see a purpose of Good Sam at all.

Thanks WildEBill308 for the welcome. I didn't really want to dwell on complaints with Good Sam, just wanted to communicate my experience, and explore other options here. A lot of the good comments I've seen from others around their particular good RSA experience seems to confuse what the RSA program itself did, with what the particular business that came out to do the service did. As I've come to realize, that business that responded and provided the good service, could very likely have been the same business regardless of which of the RSA programs contacted them on your behalf. So I'm looking at the differences between the RSA programs themselves, how what, they themselves provide, differ between the programs. Will be catching up on the other posts here. Thanks, and glad to be able to add my part to the forum.

Elkhartjim, the $800 + bill was what was charged to my credit card, after whatever little GoodSam actually covered. The tire itself was just under $500. 'My major complaint' was they were the ones saying when to expect a call with a status update, and they never called. I found out when the new crew came in after shift change, (again me having to call them), that nothing was being done. They were just going to check again in the morning. I was told they would be checking into getting us safely towed off the side of the road, and that didn't happen. I fully understand tires can be hard to come by, but letting us know their plan would have allowed us to not worry all night what was going on. When you are in that situation, communication is key. For all we knew, and it turned out pretty accurate, we'd been forgotten on the side of the road. Horrible customer service.

I have Good Sam, but will switch when my plan comes up for renewal. We had one of our rear dullies on our motorhome blow out last year, in the middle of no where, going up to through West Virginia heading to Pennsylvania. It was close to 6:00pm. We heard a very loud crash like sound, and then our tire alarm went off showing 0 pressure, and we knew the tire had blown. We pulled off to the shoulder and called Good Sam, thinking we'd be taken care of... Well, that's when we realized they don't have any special access that we don't.... they basically did what we could do ourselves, look up and call all the tire places in a radius around us. Good Sam didn't ever call us back with any status, we kept having to call them. At one point there was a shift change at the GS switchboard, and we had to go through our whole story again. In the end, we slept in our Motorhome on the side of the road, and it was nearly 24 hours since we called before they had someone out to us with a new tire. Since we weren't getting real communications from Good Sam, we were also making our own calls. We basically did the same thing they did, because the few tire places that answered the phone said they'd also been called by GS. In chatting with the tire and towing places I called, I found out they all do service for all the RSA providers, and there is no special agreements or discounts, etc. with any of them. So the only value-added by the RSA providers, in this situation, would be to keep communications open with us, and assure us everything possible was being done, and that we hadn't been forgotten as we sat on the side of the road all night. In this respect, Good Sam failed miserably. Oh, and FYI, the bill came to over $800 dollars...