Thank you to all! The people from the number in the guide I received responded to an e-mail apologizing and letting me know do provide support. I ended up driving into town and was able to get it working. When I was home it acted like there was no signal. I got it working in town with 3 bars. Now that I'm back home I have 3 bars at home now. I've been in IT for 20+ years and this was a weird result but it's up and working so as I've learned over the years, you just have to settle for being glad its working!
Next step, I'm connecting it to a WiFi Ranger in the next few days so I can do some testing.