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Showing results for tags 'sharp practices and slippery policies'.
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5 months ago I purchased a new American Coach Eagle - the top of their line. When I took it in for a few small issues, a technician at their regional center noticed that the air mattress from the sofa bed was missing and had been replaced with a cheap thin substitute. NOTE - this is an American Coach employee. I contacted American Coach about the missing air mattress and was told they decided NOT to fit an air mattress to THIS particular coach (to be clear, not this model, not this year...THIS PARTICULAR COACH!) When I pointed out that the sales literature stated that ALL American Eagles come with an air mattress I was told.... "On the back page in small print is a disclaimer that says we can change the price, material or finishes with notice".... Seriously? I now have to get the brochure and check every item is installed. That's like looking at a brochure that says the vehicle comes with nav system - then finding they didn't bother to fit one on this one particular car. Appalling sharp practice - slippery language - and not what you should expect from a reputable manufacturer. You need to use extreme caution when buying an American Coach - and make sure they fitted everything that is in the brochure as a 'standard fitting'.... or you might just find they left out a few things and when you call them... well, guess what...... "your tough luck!"