ispjs Report post Posted December 5, 2018 Our 1 year factory warranty was up the second week of November. On the morning of December 1 we were preparing to make the final run (606 miles) to our winter site in SW Florida. The Oasis showed a red fault light. Upon further investigation on December 2nd, and getting information from a Newmar forum, I strongly suspect the summer loop pump had gone bad. Contacted my selling dealer, North Trail. They were two weeks out on appointments. I explained what the issue was and that the only way I could get hot water was to use my bypass switch. She promised me she would see "what see could do". Well, if I had a buck for every time someone told me that...... Anyway, for two days she never even called me back to get the appointment 2 weeks out. I was going to head down to their main office (only camped 2 miles away) and start rattling someone's cage this morning but before I could she called me. She told me she had secured a summer loop pump plus a customer had called yesterday afternoon and cancelled his appointment and if I could get my coach to them they could repair it while I waited. I was thrilled. Broke camp and took it over. Asked them, if they had time to do the annual service on my Oasis while they were at it. Coach was fixed later that afternoon. North Trail had contacted Newmar and received approval to cover it under my original factory warranty. I just paid for my annual Oasis service and that was it. I was a happy camper! To me this says a lot about not only Newmar but North Trail as well. Share this post Link to post Share on other sites
manholt Report post Posted December 5, 2018 That is the reason, we are getting a Newmar next year! After you buy it, service is paramount !!! Share this post Link to post Share on other sites
ispjs Report post Posted December 7, 2018 Our experience was the same when we were at the factory this summer. Made the appointment for a few minor issues that came up that would be fixed under warranty. In the meantime our windshield had gotten broke. They agreed to also replace that during our reserved time (insurance paid for that). All the work was expertly done. In most cases they don't fix anything that fails they replace it. Our tech (Mark) noticed that our headlamps were not aimed correctly and took it upon himself to properly adjust them. It was the little things like that we were impressed with. Share this post Link to post Share on other sites
ispjs Report post Posted December 8, 2018 Jim, I'm following in your foot steps with my Whirlpool washer. Factory tech did another "fix" while I was at Nappanee and it of course didn't fix it. He shimmed the door switch. About one of our every four loads won't do the final spin. I'll probably contact Newmar direct right after the first of the year. If they don't replace it we will toss it out next summer and replace it with a Splendid. Share this post Link to post Share on other sites
manholt Report post Posted December 8, 2018 Whirlpool, Chinese owned. I have Splendid stack...never a problem! Share this post Link to post Share on other sites
manholt Report post Posted December 8, 2018 I'll make it short and sweet. Majority of the stock was quietly bought by a Chinese Consortium, between 2009 to 2016. They then took on LG, Samsung and Maytag, it almost bankrupted them...they got a large injection of funds, from the Chinese Gov't. It is believed that 51% is owned by the Gov't...but can't be proved. Share this post Link to post Share on other sites
daveandpam309 Report post Posted December 25, 2018 Whirlpool CN is a different company. Makes Sanyo washers. Whirpool US owns a piece of it. Share this post Link to post Share on other sites
