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susie8394

Entegra Aspire steps won't come out

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Our 2012 Entegra steps quit retracting.  They stay in the up position.  The sound of the motor still works but nothing happens.  Could it be a broken gear or might there be another fix?

Thanks for any suggestions,

Jim

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 I would agree, broken or detached gear mechanism. BTW, the piviot points should be lubricated monthly.

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