sallylang

When we bought our membership to FMCA and FMCA Road Assistance we believed that FMCA was an honorable organization. We have had a very negative experience and will no longer buy a membership to FMCA. We broke down south of Topeka Kansas on a turnpike. My husband reported it was the serpentine belt. Many phone calls and texts later regarding model of motorhome, vin # of home, engine type and workhorse chassis, a repair man appeared 4 hours later. The repairman spent 1.75 hours trying to put the wrong serpentine belt on. My husband measured the belt and it was thirteen inches short. He was given the wrong belt. The repairman decided he needed to get a different belt. We had to pay for his mileage to and from (he came from Missouri 1.5 hours away), weekend labor prices for trying to put on the wrong part, etc. We left the side of the turnpike 6.5 hours later with a bill of $904.00. Talked with FMCA, Safe Ride Road Assistance (FMCA contractor) and Kirk’s Mobile Repair Service. Why did I have to pay for labor time when the wrong part was sent? The repair man stated, had he known it was a motorhome he would have passed on the call. I am very disappointed FMCA Admin stated to me that they thought it was handled properly after I complained that a repair service which knew nothing about motorhomes was sent to repair the home. I am very disappointed FMCA refused to endorse any compensation. If you have any questions, contact me at mdylake70@gmail.com.

When we bought our membership to FMCA and FMCA Road Assistance we believed that FMCA was an honorable organization. We have had a very negative experience and will no longer buy a membership to FMCA. We broke down south of Topeka Kansas on a turnpike. My husband reported it was the serpentine belt. Many phone calls and texts later regarding model of motorhome, vin # of home, engine type and workhorse chassis, a repair man appeared 4 hours later. The repairman spent 1.75 hours trying to put the wrong serpentine belt on. My husband measured the belt and it was thirteen inches short. He was given the wrong belt. The repairman decided he needed to get a different belt. We had to pay for his mileage to and from (he came from Missouri 1.5 hours away), weekend labor prices for trying to put on the wrong part, etc. We left the side of the turnpike 6.5 hours later with a bill of $904.00. Talked with FMCA, Safe Ride Road Assistance (FMCA contractor) and Kirk’s Mobile Repair Service. Why did I have to pay for labor time when the wrong part was sent? The repair man stated, had he known it was a motorhome he would have passed on the call. I am very disappointed FMCA Admin stated to me that they thought it was handled properly after I complained that a repair service which knew nothing about motorhomes was sent to repair the home. I am very disappointed FMCA refused to endorse any compensation. If you have any questions, contact me at mdylake70@gmail.com.