I have a similar experience that makes me certain I will not be re-upping my membership in Roadside Assistance.
I was on I-81 and got a Low Coolant warning on the dash of my 40-foot diesel pusher. We pulled over and tried to fill the coolant reservoir but I was unable to get the cap off because of the tight location. I called Roadside Assistance and the woman told me she would try to find someone to come out. She called back in 25 minutes to say there was no one within a 50 mile radius who was willing to do this. Her next suggestion left me flabbergasted. She said she could send out a tow truck to bring my rig in to be fixed. I told her I needed a pair of strong hands not a tow truck but she said there was nobody who could help. Now, we were within 70 miles of Washington, D.C., not in the boondocks.
I told her to forget it. I couldn't believe she would even suggest towing as an option. So I unhooked my tow car and drove to the next town, 12 miles away and purchased a channel lock pliers and a funnel, returned to the rig and performed the necessary fix on my own.
The notion that there is no roadside service in a basically suburban area tells me the FMCA Roadside Assistance program is essentially useless and I will not be renewing this.