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tkinrade

Roadside Assistance, terrible experience...

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I have a class A, 40 foot DP, last week I noticed that my inside duel tire was pretty low on air. I was in a camp ground in a major metropolitan area. I figured it had a stem problem or a slow leak and I would have it filled a drive to a tire place to have it checked. 

I call FMCA Roadside Rescue and requested service. First the dispatcher said she would send a tow truck, where would I like it towed? No, I only need air... ok she said she would call me back. Ten minutes later I received a text the service was on the way, the company was called Auto Rescue, I call the number on my text to ask if they knew it was a motorhome, they said they were sending it back. Thirty minutes later got a new provider text, this one could do the job the dispatcher said. 

an hour later a pickup showed up with a compressor on board that had 100 lbs of air, my tires take 110lbs. He tried to put air in but couldn’t. He was also a waste of time.

All together I wasted over 3 hours trying to get air in a tire.  The next morning I drove 9 miles to a “truck tire repair” shop. They checked the tire, replaced the valve and $15 dollars later  I was off. ( They also had a roadside service truck that could have done the job with jacks and compressors and experience).

So here’s the question, a Class A is pretty much a truck, why not send the proper equipment to start with? We buy service for Motorhomes not cars. Also, what if this were out in the country, or the desert? 

Don't think I’ll be renewing next year. 

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Welcome to the FMCA forum. Sorry that your first post is about something which is so frustrating.

Not that this will be able to change the poor past experience, but have you looked into getting either a small compressor to carry or checking to see if your coach already has a place where you can connect an air hose to fill a tire?

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Don't you have an air tap in front and a hose??  I can run my 50' hose from my air tap in front of the rig and fill the tires or anything else needed with the engine on the RV running

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If you drove 9 miles with a flat dual then you have jeopardized the dual on that side that took all the weight and the flat one.

Been there done that, but not knowingly.

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Just now joined the forum and am considering joining up all the way...... for Assist and Rescue.

No one in authority commented on the lack of service.  In a "major metro area"  This is troubling.  Was the dispatcher new or lame ?  Was this a 1 in 1000 boo-boo ?

 

 

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From everything I've  read and experienced,  ERS services hire the cheapest operators available, then they are taught to read from an exact script; ask anything outside the parameters of that script and the operator seems to get lost. Just my opinion.

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Over the years I have utilized both FMCA and GoodSam roadside assistance. In the half dozen or more incidents, mostly for tire related issues, both have performed satisfactorily and got me on my way, as expected. 

No complaints from me...

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I called FMCA Roadside Assistance on New Year’s Eve for a failed door lock. Could not get in. Took about 1-1/2 hours for the locksmith to arrive and 20 minutes to fix. I am sold on using FMCA. The president of VAS when making Roadside Assistance seminar at Chandler stated there are 3,000 that answer for all road assistance providers. If you call and are not getting the response you expect, hang up and call again. Some of those 3,000 are great and some are not. 

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Ross, are you saying there are 3000 people answering telephone calls or 3000 companies that provide roadside assistance? 3000 people answering phones is one heck of a call center.

 

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Many call centers these days are nothing more than a computer connected to the internet next to a home phone. The answerers are given a crash course on how to respond to a call, and when to send the call to a higher up. I have learned over the years that if I am not getting a proper response to my problem to ask for a supervisor, all operators have one and most will move to the next level. I am not saying that FMCA operates this way, but this is a common practice.

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I find it hard to believe there are 3,000 people answering the telephones for Emer Services....all at the same time.  Also, I've been told that many of the ES providers work for, and will go and do what they are asked by any ES service.  So, regardless of your ES is, you are liable to get the same provider.

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10 hours ago, kaypsmith said:

Many call centers these days are nothing more than a computer connected to the internet next to a home phone. The answerers are given a crash course on how to respond to a call, and when to send the call to a higher up. I have learned over the years that if I am not getting a proper response to my problem to ask for a supervisor, all operators have one and most will move to the next level. I am not saying that FMCA operates this way, but this is a common practice.

FMCA contracts with VAS to provide the FMCA Roadside Assist. In turn VAS contracts with the multitude of answering services. FMCA really is not involved unless you have problem with the provider. 

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