Roadside Assistance

[manholt]

Smitty.

"The closest qualified repair center"!  When one is no longer in Service, another is a RV Park & the last has no phone?  VAS did not do, due diligence and therefore was libel!  VAS did not settle with OP, out of the goodness of their heart...they had no choice!  OP 100% correct, case closed.

[elkhartjim]

How do they define "a qualified repair center"?

[manholt]

Jim, at one time, I guess someone asked and got a Duh! Bubba is good with engines! 

[smithy]

4 hours ago, manholt said:

Smitty.

"The closest qualified repair center"!  When one is no longer in Service, another is a RV Park & the last has no phone?  VAS did not do, due diligence and therefore was libel!  VAS did not settle with OP, out of the goodness of their heart...they had no choice!  OP 100% correct, case closed.

Manholt/all,

The member was able to drive to the qualified repair center. Mechanic on site diagnosed the problem immediately. As with many repair facilities, they were booked and could not do the repairs immediately. The member wanted a Cummins certified dealer and didn't want to wait. Member was informed up front that a tow to the Cummins dealer would not be covered. The policy says closest qualified repair center. Not the customer's preferred dealer. 

Any other roadside has the same policy and would have handled it the same way.

[smithy]

16 minutes ago, manholt said:

Jim, at one time, I guess someone asked and got a Duh! Bubba is good with engines! 

The network VAS uses for roadside services 80 million drivers. 75% of new vehicles (both auto and RV) use the same network VAS uses. I think the method of choosing qualified repair centers is a bit more extensive than your suggestion.