Thor Structural Warranty Repair Experience

[Stirul]

One year ago we started the process of working with Thor customer support to have repairs to our 2018 Thor Challenger 37TB covered under structural warranty. The passenger side wall had separated from the floor causing the body to twist and rest on the fender. This twisting caused the front windshield to crack, the front cap to separate from the top, the front cargo bay doors to become jammed, and the entry door to jam. The approval process for each individual repair has to be submitted to Thor with documentation. If the wording and semantics in the submitted requests are not what is expected it gets denied and starts a back and forth game wasting more time.  Some parts like our replacement fender have taken over 4 months to arrive at the dealership, and the incorrect fender was shipped once.

Our RV has been out of our possession for over 10 months, and has been unusable for over a year. We still make payments, lose value, continue to miss planned trips, incur costs having to fly places instead of drive, and overall are just frustrated and disappointed with the whole experience.  

Edited March 16, 2021 by Stirul

[charlieiam]

Get a good lawyer and file for new replacement and not accept a depreciated repaired unit or get all expenses refunded plus .....

[macscot]

Perhaps this link will be of help?  https://rvlemonlaw.com/ 

[erniee]

Sounds like a company to avoid if you get this kind of run around.

[manholt]

Thor has never been known for "Good Service after purchase!"  

Now, thor owns Tiffen & Entegra!

[erniee]

Seeing daylight at the floor is not structural integrity 

[manholt]

Ernie, you should know, you have now and had the other one=the best in the industry!