chiefneon Report post Posted September 5, 2021 Howdy! I upgraded my FMCA Sprint/T-Mobile to the new inseego 5G hotspot. Since doing so I have little to no signal with the new hotspot. Before I upgraded I used the previous 8000 hotspot with a Sleek booster and received a good signal. The Sleek antenna booster doesn’t booster the signal on the inseego. I’m wondering now if the inseego is trying to connect to T-Mobile not Sprint as before or my Sleek does work with 5G. Before upgrading with the old hotspot we would use and excess of 500gb of data a month streaming everything. “Happy Trails” Chiefneon Share this post Link to post Share on other sites
hermanmullins Report post Posted September 6, 2021 Chief, Call FMCA 513-474-3622 and ask to speak with the IT Department. They will be able to help you. Herman Share this post Link to post Share on other sites
cyoung2690 Report post Posted September 6, 2021 I have the same problem, after much investigating, I find now that T-mobile has taken over Sprint and according to T-mobile tech, the cell tower close to me has been upgraded from Sprint to T-mobile. This requires a new sim chip from the Sprint chip to T-mobile so I can access the closer tower rather than the one it has to connect to now because of the upgraded tower close to me. My internet speed is now .5 Mbs. I drove 30 miles to get to the T-mobile store they stated NOTHING can be done about it this Labor Day weekend as I have no access to the FMCA account and no one on the list for FMCA account holder is answering when T-mobile tries to call. The FMCA plan has to be updated to support the new T-mobile chip, but with no account password codes I cannot change the plan. Only FMCA can do this no one answers at FMCA to change the plan with T-mobile. It also may be that FMCA cannot change the plan to cover access to the T-mobile towers. This make s the device practically useless, I get almost no connection speed. This has been going on for over a week. Add to the frustration T-mobile takes over an hour to answer my tech support call. I have had the FMCA plan for just over a month and it is useless, how do I cancel? Inseego M2000 Share this post Link to post Share on other sites
rossboyer Report post Posted September 6, 2021 I think you will find that FMCA is closed for the holiday weekend. Please try again on Tuesday. Share this post Link to post Share on other sites
chiefneon Report post Posted September 6, 2021 4 hours ago, cyoung2690 said: I have the same problem, after much investigating, I find now that T-mobile has taken over Sprint and according to T-mobile tech, the cell tower close to me has been upgraded from Sprint to T-mobile. This requires a new sim chip from the Sprint chip to T-mobile so I can access the closer tower rather than the one it has to connect to now because of the upgraded tower close to me. My internet speed is now .5 Mbs. I drove 30 miles to get to the T-mobile store they stated NOTHING can be done about it this Labor Day weekend as I have no access to the FMCA account and no one on the list for FMCA account holder is answering when T-mobile tries to call. The FMCA plan has to be updated to support the new T-mobile chip, but with no account password codes I cannot change the plan. Only FMCA can do this no one answers at FMCA to change the plan with T-mobile. It also may be that FMCA cannot change the plan to cover access to the T-mobile towers. This make s the device practically useless, I get almost no connection speed. This has been going on for over a week. Add to the frustration T-mobile takes over an hour to answer my tech support call. I have had the FMCA plan for just over a month and it is useless, how do I cancel? Inseego M2000 Howdy! Thank for the information. I’m in he same boat as you are. The new inseego hotshot hasn’t worked from the gitgo. I had great use of the previous 8000 hotspot using hundreds of GB’s a month. I just got off the phone with WeBoost as I have two boosters a Sleek which I used with the previous FMCA 8000 hotspot and also a 65 RV Connect. Neither will connect to the inseego. I guess we’ll both have to wait to talk to FMCA to get this worked out. ” Happy Trails” Chiefneon Share this post Link to post Share on other sites
cyoung2690 Report post Posted September 8, 2021 wow...this is something else! Their response: after 45 days my FMCA WIFI is useless now! They want to charge me for the return of the device and sounds as if they cannot be bothered about lack of service issue. Hello Charles, Reaching out so that I may clear up the issue we’re having. As of right now, we are not able to issue T-Mobile SIM cards. The current plan we’re on with Sprint is not compatible with T-Mobile sim cards. So, We will be beginning our account migration to T-mobile in the coming months, at that point, our users will be notified and we will be issuing T-mobile SIM cards. Our account has over 5000 active lines so the process is complex and lengthy. I apologize for any inconvenience this may cause you. Please feel free to reach back for discussion. Thanks, Joshua Spurlock TechConnect Support Specialist, www.fmca.com (513)-388-5259 FMCA Cincinnati, OH Share this post Link to post Share on other sites
cyoung2690 Report post Posted September 8, 2021 FMCA also made me sign up for another year of FMCA membership just to get this ripoff! Totally unusable. Hello Charles, Reaching out so that I may clear up the issue we’re having. As of right now, we are not able to issue T-Mobile SIM cards. The current plan we’re on with Sprint is not compatible with T-Mobile sim cards. So, We will be beginning our account migration to T-mobile in the coming months, at that point, our users will be notified and we will be issuing T-mobile SIM cards. Our account has over 5000 active lines so the process is complex and lengthy. I apologize for any inconvenience this may cause you. Please feel free to reach back for discussion. Thanks, Joshua Spurlock TechConnect Support Specialist, www.fmca.com (513)-388-5259 FMCA Cincinnati, OH Share this post Link to post Share on other sites
