kaupasetic Report post Posted October 16, 2021 I recently tried using my Tech Connect Franklin R910 for the first time in several months, and it will not connect to the Sprint network. On 10/08/2021 I went to https://www.fmca.com/fmca-techconnect-troubleshoot for help and chose R910, it told me: Quote The Franklin R910 is getting old at this point and we now offer an upgraded device at no cost to you. In order to get a replacement click the button below to take you to our Ticket Generation Form. Someone will reach out to you once you complete the form. I completed the form. A week later I have seen no response. Has anyone done this lately? How long did it take for someone to respond? Share this post Link to post Share on other sites
hermanmullins Report post Posted October 16, 2021 Sorry for you issues with your Sprint Connect. I reached out to our Tech Dept. and this is what Jos sent me to let everyone what is going on. We are hoping that they have the issue solved every soon. Herman, I’ll explain to your what’s going on with our account and a statement you can make if you so feel inclined to do so. Explanation/Statement : Our account with T-Mobile is currently experiencing issues because of an error that T-Mobile made with issuing SIM cards. There have been several internal meetings with T-Mobile over the past week and we expect a resolution very soon. I’m currently drafting an e-mail to all parties involved to implore them to arrive upon a solution in the quickest fashion possible. We currently have approximately 40 users affected by T-Mobiles error so a lot of requests are taking longer than expected. I’ve just received word from our account manager that we have been assigned a migration specialist and we expect the issue to be resolved by the end of the week. Thanks, Joshua Spurlock TechConnect Support Specialist, www.fmca.com Herman Share this post Link to post Share on other sites
fattbottom Report post Posted October 16, 2021 I have just, this week, received my Mifi. I guess my order went in just before registration suspension. I got online okay, but I do have a Tmobile SIM, not Sprint and I got stopped at 25 gbs. ( It let me get to 25, then told me I had hit my 10gb limit.) Until that happened I was really happy, no glitches, but that only took me 3.5 days to hit. Doing the trouble shooting I found that the APN address is incorrect. So, I am thinking this is all related to the same overall issue. My concern is how long till it's fixed. I will be on the road and working in a few weeks (first timer) and this sounded like the answer to my internet concerns. I need options for if this does not get resolved. Share this post Link to post Share on other sites
