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About dball

  • Birthday March 18

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    Cincinnati, OH
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    With children

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  1. Hi RayIN, I've scanned the irv2 thread and while I see reference to a letter, I can't find the actual letter being discussed. My assumption is the letter being referred to is the email sent in Jon Walker's name shortly after Minot explaining the reason for the dues increase, which, in so many words, is to help fund the highly-valued FMCAssist program. If there's something else you are referring to or that is causing confusion, I'm not seeing it, but am glad to try and help. Thanks, Dan
  2. I have shared this with the owner of Your Best Address. Thanks, Dan
  3. Good Morning RayIN, The Roadside Checklist you are referring to is intended to be generic and not reflective of the Roadside Rescue policy. It's why we added the following line to the opening paragraph: The following is not intended to be a comprehensive list, but rather a good starting point to assist and ease the stress if roadside assistance is needed. I've added additional verbiage to further help clarify and hope to have the updated document up on the website very soon. Thanks, Dan
  4. w5ci3937: To answer your question at the top, as long as the pulling vehicle is not a class 6, 7, or 8 it is also covered. You can view more detail here: www.fmca.com/roadsiderescue jimbobslick: I would be happy to reach out to SafeRide on your behalf to try and come to a resolution. If you'd like to give me a call and explain what happened I can be reach at 800-543-3622. Just ask for Dan Ball and the receptionist will transfer you. Sincerely, Dan
  5. Good Morning! The Roadside Checklist doc is intended as a generic guide and not necessarily meant to be representative of the Roadside Rescue policy. That said, though, I can certainly understand why there might be confusion. I've reached out to my contact at SafeRide and will post here once I have his answer. Sincerely, Dan
  6. Good Afternoon Kking5001, I have forwarded your message to the owner of Your Best Address in the hopes of a response and assured him that this is not the type of "buzz" he wants circulating about his business. Sincerely, Dan Ball, Director of Membership & Marketing
  7. Hi richard5933 and Co., I guess I'll jump in, although I was rather enjoying watching you all talk in circles 😉 I kid, I kid. I kid because I care. Truth be told I wasn't quite sure what clarification you all were seeking and I believed that the FAQs on the page provided by Brett Wolfe earlier in the thread had the answers you needed. Clearly, though, more clarification is desired so I reached out to my contact at TCS and have recently heard back. As best I can gather, here are the lingering concerns that you all would like to have clarified (questions in black, answers in red): - Would like to see the TCS rep address some of the specific questions-- particularly about "pay before or bill after fueling". A) All TCS fuel card accounts are secured with cash prior to card usage. Effectively, each initial cash deposit is used to establish a secured credit line for the account. We are not in the credit underwriting business, and do not extend credit unless it is secured in some form or fashion. - Methods of payment. If debit card used, what is security-- unlike credit cards, most debit cards are not protected from fraud. B) I’m not clear about what is being asked, but security features are built into the card, although it’s up to each account to set them up when they activate their account. Most of our clients utilize a pin# or DL# as security that must be entered for the card to activate the fuel pump. Hopefully this helps answer some of your questions. If there are others please let me know. As far as a timely call back, the response from our email announcement has been overwhelming and the TCS agents are completing call backs as fast and efficiently as they can. Your continued patience is greatly appreciated. Sincerely, Dan Ball
  8. WILDEBILL308, You are correct, you are billed by Michelin. FMCA does not handle any money during the transaction we are merely the bridge to get you this great deal. Yes, from time to time, members do find better deals by going direct with the dealer and not through the Advantage program. For example, if they have too much stock and want to move it quickly or some sort of special promotion. The dealer is well within their rights to do so and we always encourage our members to do their homework before making a purchase. Dan
  9. Hi nessa, This is still a work-in-progress, but you can view the results on the following link: http://join.fmca.com/member-engagement/ Additionally, you can access this page from the Member Dashboard once logged in to FMCA.com. There is a tile titled 'FMCA Member Engagement' that will take you to the same page. Please let me know if there is anything else I can help with. Sincerely, Dan Ball Director of Membership and Marketing
  10. Fair point, but to keep it in perspective, this has happened to a small number of members. Also to your point, we send a lot of emails already. Thus we made the determination that it was not worth sending yet another email for something that doesn't apply to most folks. For those that do run into the problem, they see a note on the payment screen informing them they are being taken directly to Authorize.net's payment gateway and to call the membership department if they have any questions or concerns. Internet security and privacy is of paramount importance to us.
  11. Good Morning! The bad news: yes, there is a known bug with the relationship between our online payment processor's, Authorize.net, payment gateway and apple devices and, unfortunately, is not limited to just FMCA.com. The good news: we are aware of it and trying to get it fixed, but in the meantime that is why we have implemented the "work-around" you encountered. Rather than using the Authorize.net i-frame within our site we are redirecting you directly to Authorize.net. I assure you this method is secure, but if you have any questions you can always give us a call at 800-543-3622 and we can process your renewal right over the phone. Dan
  12. Good Morning Ray, Sounds like you already renewed online so, first and foremost, thank you for that. I wish you had called us to renew your membership as the coupon instructs as we would have honored it, but it can only be redeemed by calling, mailing, or in-person. If you would like to discuss further please feel free to give me a call at 800-543-3622 and ask for Dan Ball. Sincerely, Dan Ball
  13. My apologies. My response was not intended to be a "brush off", but rather an acknowledgement of your feedback. In my haste to respond I now realize much detail was left out - hindsight is always 20/20. I'm responsible for around 30 or so benefits that may need my attention on any given day, and often times any changes or additions require our third-party partners to provide content and/or approval, which doesn't always come in a timely manner as they too are busy. I am aware and understand your frustrations with our tire program and have been in contact with all 3 partners this morning to discuss ways we can help our members in their search for tires. Your continued patience is greatly appreciated. As several of you have pointed out, any information (or lack thereof) on the website is my responsibility. If ever you feel something is not getting the attention it deserves I urge you to give me a call. I can be reached at 800-543-3622 and just ask for me by name. Dan Ball
  14. Thank you all for your feedback. It is greatly appreciated as we continually look to improve our benefits and the user experience. If you have questions regarding a specific tire or manufacturer, each participant has contact info listed, which can be viewed if logged in at FMCA.com. Sincerely, Dan Ball
  15. Hello Michelle and Mark, Thank you for your inquiry and my apologies for the wait over the holiday break. Since ownership of an RV - regardless if it is a motorhome, travel trailer, 5th-Wheel, etc - is the requirement to be eligible for Roadside Rescue, you will want to put the VIN of your RV (in this case a 5th-wheel). All other passenger vehicles are covered with your Roadside policy automatically so there is no need to also include those VIN numbers. I hope this helps and if you have any other questions please don't hesitate to reach out the FMCA Membership department at 800-543-3622 or Membership@fmca.com. We are available by phone Monday through Friday, 8:00am-5:00pm eastern. And of course, Welcome to the Family! Sincerely, Dan Ball Director of Membership & Marketing
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