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How to Upgrade Sprint's Franklin R910 wifi

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Anyone know what the process is to upgrade the Franklin R910 wifi that was issued when we signed up?
The wifi is now obsolete according to Sprint and I would like to upgrade to the newer model.

Any info would be appreciated.

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Idowning. 

Welcome.

According to Sprint..did they offer a solution?  Or are you looking for a new carrier? 

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I have the same question.  I recently began receiving notifications stating that the the Sprint hotspot connection is not secure on Windows 10 because it (the hotspot) uses an outdated security protocol.  Is there a firmware update and if so how is the hotspot upgraded? 

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When my R910 got a swollen battery and popped the back off, FMCA arranged the replacement and I received a Mifi 8000L as the replacement. That was in January, I believe.

Ray

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I have a new issue.  I do not get the red power button but a yellow one.  Nothing comes up on the R910.  Let me down as we were running from the latest Hurricanes.   Is it obsolete or some other problem.  I will carry to the Sprint store nearby next week.

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On 8/2/2020 at 5:49 PM, raypesek said:

When my R910 got a swollen battery and popped the back off, FMCA arranged the replacement and I received a Mifi 8000L as the replacement. That was in January, I believe.

Ray

Same response here. FMCA staff was wonderful!

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