rayin Report post Posted November 23, 2020 I received this email today, it sounds like their computer system has been hacked. Quote: "Dear Valued Customer, Rand McNally recently discovered a disruption to certain portions of our computer network. We commenced an immediate investigation that included taking certain systems offline and working with computer forensic specialists to determine the nature and scope of the event. We are working diligently to restore the functionality of our systems. We appreciate your patience and understanding and apologize for any inconvenience. Thank you, Rand McNally Share this post Link to post Share on other sites
manholt Report post Posted November 23, 2020 COVID 19...your not suppose to travel. 😂 Share this post Link to post Share on other sites
rayin Report post Posted November 23, 2020 1 hour ago, manholt said: COVID 19...your not suppose to travel. 😂 I suspect I'll find out in the near future how much of my information was available to the hacker(s). As long as my apartment has wheels I can escape! Share this post Link to post Share on other sites
wayne77590 Report post Posted November 24, 2020 I updated several weeks ago. Used RMcN on our trip to SA. Didn't see anything worth noticing and it followed the road. Wonder what the hackers were trying to do? Many hackers are nothing more than just that, hacking into a system for notoriety. They pass their hacking info of to the Dark Side and get lauded for it. There are a few that do it for malicious reasons, and they are the ones to know about. Share this post Link to post Share on other sites
rayin Report post Posted November 25, 2020 I received this email Tuesday: "Dear Valued Customer, As you may be aware, Rand McNally recently discovered a disruption to certain portions of our computer and phone network. We commenced an immediate investigation that included taking certain systems offline and are working with specialists to determine the nature and scope of the event. We are working diligently to restore the functionality of our systems to minimize downtime, particularly for regulated and essential industry sectors. We apologize for any delay or inconvenience this has caused. The investigation is ongoing, but to date we have no indication that Rand McNally customer data is affected. We will continue to update you when we have meaningful updates on the restoration of services. We appreciate your patience and understanding and assure you we are working around the clock to restore our services. In the meantime, if you have a critical issue, we’ve established a temporary Customer Support phone number: 224-601-4847 Thank you, Rand McNally" This one sounds like their entire system is messed up. Share this post Link to post Share on other sites
rayin Report post Posted November 25, 2020 (edited) Todays email sounds like RM has a complete systems failure, or perhaps a hacker locked their computer network and demands money for an unlock key. Dear Valued Customer, Rand McNally hopes this message finds you and your family in good health as we approach the holiday. In an effort to be transparent regarding the recent disruption to our network, we are making you aware of a cyber incident that is affecting our hosted and network systems. We assure you that we are focusing our resources on restoring the functionality of our network to resume delivery of products and services to you. We appreciate your patience and continued partnership in this regard. Please note: The navigation functionality of our GPS devices is not impacted — those devices continue to work as do other consumer electronics. However, we have established a temporary Customer Support number for immediate needs: 859-353-9057. Please also note that are experiencing significant shipping delays for orders made through our online store. We apologize for the inconvenience. During the response and recovery process, we are mindful of the ever-increasing level of sophistication of these incidents. We engaged experienced professional consultants to guide our efforts, and we are taking deliberate care to evaluate any risks. We have taken significant steps forward toward restoration and continue to investigate for more insight into the incident and how to prevent future disruption. While we are unable to provide a timeline at this moment, we appreciate the trust and confidence you have in Rand McNally to move as quickly as possible to resume to normal operations. We apologize for any temporary impact this may have on you. Thank you, Rand McNally Edited November 25, 2020 by rayin Share this post Link to post Share on other sites
richard5933 Report post Posted November 25, 2020 Didn't Garmin have a similar incident just a few weeks ago resulting in a total shutdown of their online services? Share this post Link to post Share on other sites
rayin Report post Posted November 25, 2020 (edited) I found this Richard:https://www.bleepingcomputer.com/news/security/garmin-outage-caused-by-confirmed-wastedlocker-ransomware-attack/ and this: https://www.forbes.com/sites/barrycollins/2020/07/25/will-garmin-pay-10m-ransom-to-end-two-day-outage/?sh=31aa7969316A Kinda sounds like RM is now in the same position. Edited November 25, 2020 by rayin Share this post Link to post Share on other sites
charlieiam Report post Posted November 25, 2020 I sent RM an email on the 15th informing them that my GPS keeps reporting that it is one year out of date and when I try to update it the Docking Station reports that it is up to date. I know it is not due the fact I have been traveling on one 4 lane highway that is 3-4 years old and not listed on the maps. Here is their reply on the 15th: Thank you for your feedback Thank you for sending your comments to Rand McNally. Our product and map development teams will review your feedback during the next update. Due to the volume of information received, we may not be able to respond individually. However, your observations and suggestions do help drive future product improvements, and we appreciate your assistance in providing better solutions for road travel. Regards, The Rand McNally GPS team Share this post Link to post Share on other sites
