haeffele Report post Posted October 24, 2014 Like many of us, we decided to replace the factory mattress with a memory foam mattress. Unfortunately, we fell for the marketing hype of Rocky Mountain Mattress. Attached to this post is a picture showing our less than 2 year old mattress that has a 4" sag. I contacted Rocky Mountain Mattress for a warranty claim. Their response? Send the mattress to us and we'll decide if you REALLY have a warranty claim. We're in California and they want us to send a 100+ lb. king size mattress to North Carolina so they can "evaluate" it. GET REAL! The lowest quote I can find for shipping a mattress cross country is $400 one way and that assumes I package it, put it on a pallet, and help the driver load it on the truck! And then, even if they decide that they will generously allow the claim, I have to pay for return shipping as well! This company is great at marketing but create lousy products. DO NOT BUY ANYTHING FROM THESE CROOKS! Share this post Link to post Share on other sites
manholt Report post Posted October 25, 2014 haeffele Welcome to the forum! I don't want to be crude, but the question is how much does the person weigh that slept on the part that dropped 4 inches? Carl C. 10' AMC Tradition 45'. Share this post Link to post Share on other sites
4mermajor Report post Posted January 2, 2015 When we replaced our awful sleep number mattress, we ordered our queen-sized foam mattress from Walmart. After five years, it's still going strong and we love it. Share this post Link to post Share on other sites
jlandon13399 Report post Posted January 3, 2015 Costco sells a memory foam mattress in a box for around $500. I wonder if anyone out there has purchased one of these mattresses and give us their take on it? Share this post Link to post Share on other sites
rwilli Report post Posted January 4, 2015 Three words: State's Attorney General. File a complaint and let the action take its course. Share this post Link to post Share on other sites
billregister Report post Posted January 30, 2015 We bought a Gel Memory Foam Mattress Topper made by novaform gel by Sleep Innovations Inc. from COSTCO in April 2011. The cost for a Queen at that time was $138.99. We placed it on top of the existing mattress in the RV. We love the comfortable nights sleep it gives us. The only drawback is its heavy. The storage space under the bed is used for things we don't need access to very often. Even with the 3 inch topper on a 6 inch mattress I can use regular Queen size fitted sheets. Costco still carries this product. Share this post Link to post Share on other sites
casuall454 Report post Posted August 29, 2015 I agree with previous post. Contact company by e-mail "proof of service" give them notice of your intent to file complaint with; State Attorney General Office for Consumer Affairs Better Business Bureau If no reply ( 3-5 ) days, file your complaint(s) and wait for them to contact you. It can take time so be ready for a wait...... I live in Ohio, my Attorney General has a well-documented history of "fighting bad companies" best wishes on your resolve. Share this post Link to post Share on other sites
huffypuff Report post Posted August 29, 2015 I have a memory foam mattress from Costco about three years and love it. It's 14 inches thick and never needs to be rotated. Good thing because it's heavy at 110 lbs will add weight to the coach. Share this post Link to post Share on other sites
mpierce Report post Posted September 6, 2015 $400?? Wow. Share this post Link to post Share on other sites
burton7822 Report post Posted October 25, 2015 It looks like everyone in here is recommending memory form mattress. But I heard it can get hot. Has anyone ever order a mattress from Mattress Insider? I am looking at them, and Sleep Number. Any thought or suggestions would be greatly appreciated. Share this post Link to post Share on other sites
hermanmullins Report post Posted October 25, 2015 Haeffle, Where did you purchase the mattress? If you are in California, I'm sure you didn't go to North Carolina to get it. Why didn't you go back to where you got it? They are the ones you should be dealing with and not calling the manufacturer crooks when they are doing what every company would do. "Did it fail because of defects or was it damaged due to miss use." That is what any company will want to know. Herman Share this post Link to post Share on other sites
elkhartjim Report post Posted October 26, 2015 Even though this is a year old thread, I think it warrants a word of caution. It appears to me this company is a web based manufacturer/seller with no store front. You buy it sight unseen and take your chances. They have a 90 night warranty but the buyer is responsible for return shipping costs and it states they will provide you with a return shipping address should you want to return it. The buyer also pays for return shipping charges even if the manufacturer deems it is a warranty issue. So if you use the OP $400 quote for freight you could be paying $800 for a mattress that cost that or less and could possibly get the mattress back that you thought was bad. I can't imagine the shipping charges for a king size mattress from CA to NC with what shipping costs are today. As always, buyer beware. Share this post Link to post Share on other sites
judatt Report post Posted November 15, 2015 Even though this is an old thread thought I'd jump in and ask a question. We just bought a 2008 Newmar Mountain Aire. The people we bought it from had an egg crate shell on top of the mattress. We removed the egg crate shell and the mattress feels pretty good. We haven't slept on it yet. We have a temperpedic that we have had for 3-4 years and love it. Wondering what kind of reputation the Newmar mattress has - the mattress says right on it that it was manufactured for Newmar. Thanks. David Share this post Link to post Share on other sites
wildebill308 Report post Posted November 15, 2015 Even though this is an old thread thought I'd jump in and ask a question. We just bought a 2008 Newmar Mountain Aire. The people we bought it from had an egg crate shell on top of the mattress. We removed the egg crate shell and the mattress feels pretty good. We haven't slept on it yet. We have a temperpedic that we have had for 3-4 years and love it. Wondering what kind of reputation the Newmar mattress has - the mattress says right on it that it was manufactured for Newmar. Thanks. David Let us know how that works out for you. Going from a temperpedic to a stock mattress that in the best of terms is FIRM. I would try to take a nap on it now before you are on the road. Bill Share this post Link to post Share on other sites
lmsooter Report post Posted November 15, 2015 Even though this is an old thread thought I'd jump in and ask a question. We just bought a 2008 Newmar Mountain Aire. The people we bought it from had an egg crate shell on top of the mattress. We removed the egg crate shell and the mattress feels pretty good. We haven't slept on it yet. We have a temperpedic that we have had for 3-4 years and love it. Wondering what kind of reputation the Newmar mattress has - the mattress says right on it that it was manufactured for Newmar. Thanks. David I can't tell you anything about the Newmar mattress but when we sold our home in 2011, we removed the mattress from our coach and replaced it with the Tempurpedic we already had. Share this post Link to post Share on other sites
five Report post Posted November 15, 2015 This is one of those posts where a person makes a very derogatory post...then disappears. Therefore, IMHO, he has no credibility. Share this post Link to post Share on other sites
