dball

@F475810, Thanks for sharing and congratulations on your added savings! We do see this from time to time in which a dealer is able to beat the Michelin Advantage pricing (reasons can vary) and exactly why we encourage our members to be thorough, smart shoppers such as yourself. Sincerely, Dan Ball, Director of Membership & Marketing

Eric@Babin.com, Thank you for sharing. I'm not sure if SafeRide RV can do this, but I have forwarded your suggestion on the program director for consideration. Sincerely, Dan

Thank you for the feedback, wastuart. I will send a message to our Continental contact to see about getting this tire added. Sincerely, Dan

dkontz6234, My apologies you had such a terrible experience. I will send you my direct line in a private message. Please give me a call so I can make sure I understand exactly what happened and then I will reach out to my contacts at SafeRide to see what might be able to be done. Sincerely, Dan Ball, Director of Membership & Marketing

Hi manholt, In keeping with the Roadside Rescue topic, FMCA does not "power" the program. We have "partnered" with Vehicle Administrative Services (VAS)/Saferide to make the Roadside Rescue benefit available to FMCA members. Put another way, we are the "bridge" between the FMCA member and VAS. When one enrolls in the Roadside Rescue program, VAS (not FMCA) holds that policy and, should a policy holder need roadside assistance, said policy holder is utilizing VAS's robust network of dealers. In my humble opinion, based on that explanation, I would very much consider VAS a partner of FMCA. Just like I consider Seven Corners (FMCAssist), or Verizon, or Michelin, or Continental partners of FMCA. We have "partnered" with these third-parties to bring FMCA members a great benefit(s).

madsledet, I assure you your frustrations are not unfounded. Other members have brought this to our attention as well and we are working with our partners to implement the very thing you would like to see on your profile. I ask for your continued patience as we work to make the experience better for all FMCA members in all areas of communication. Sincerely, Dan Ball, Director of Membership & Marketing

PANDALUNA, We have found, unfortunately, that not all dealers who participate in the Michelin Advantage program know that they are part of it, or know how it works. Below are the steps you will need to take to have the new tires installed, some of which you've already done it sounds like: 1. Find your tire size and get a quote (see link below) 2. Find the nearest Michelin Advantage tire dealer using the following link: https://www.michelinrvtires.com/dealer-locator/#/ 3. Contact the dealer to determine they have (or can get) the tire you want 4. schedule the install 5. Call Michelin Advantage at 888.532.6435 (or 800.847.9855 if it's after hours) to register your credit card 6. Complete the purchase Please note, your FMCA Membership number is used as the PO#. For more details regarding the steps you need to take please visit https://site.fmca.com/fmca-tire-program or give the Membership Department a call at 800-543-3622. FMCA office hours are between 8am-5pm, Monday-Friday. Sincerely, Dan Ball Director of Membership & Marketing

Jay, As I mentioned in my email to you, thank you for pointing this out in the FAQ. The answer to "which device will I receive?" is undoubtedly vague and we are already in the process of updating the FAQ to provide more detail. To answer your question, the current device being offered through the FMCA-Verizon deal is the Verizon Jetpack MiFi 7730L. You can see more about the device itself by visiting: https://www.verizonwireless.com/internet-devices/verizon-jetpack-mifi-7730l/ I also would be remiss if I didn't mention our Tech Connect benefit, which is a mobile hotspot offer on the Sprint network. You are correct that their coverage is not as good as Verizon's, however Sprint does offer a Magic Box free to Sprint customers and, in my opinion, is worth looking into. The Tech Connect offer is truly unlimited and does not require a 2-year commitment like the Verizon offer. https://site.fmca.com/index.php?option=com_fmcatechconnect&view=home Sincerely, Dan Ball Director of Membership & Marketing

Good Morning, My apologies for those who feel you received incorrect information. With so many RVers on the road we run into unique situations almost daily, so it's difficult to have answers for every single one. That said, If you have any doubts or are uncertain about anything please don't hesitate to reach out to me directly. You can also call the administrative and general inquiries number at Vehicle Administrative Services - (877) 581-8581 Additionally, we've added a Roadside Checklist to the website. Hopefully this will help reduce the anxiety of having to call for service during a stressful roadside incident. The Roadside Checklist is available on the following page: https://site.fmca.com/fmca-roadside-rescue Sincerely, Dan Ball, Director of Membership & Marketing

Thank you for the suggestion, Mike. I will share this with the appropriate parties for consideration.

Thanks, Herman. I have been in contact with sun914 and we will get this squared away! Dan

RayIN, My apologies if you feel you are receiving too many emails. Here is the link to manage which emails to receive: https://app.e2ma.net/app2/audience/signup/1795503/1758239.364400671/ This link can also be found at the bottom of every email we send by choosing the Manage Your Preferences option. Sincerely, Dan Ball, Director of Membership & Marketing

IanBullock, I have placed multiple calls and sent multiple emails to all my contacts at Michelin trying to break through, but so far no luck. But I can assure you it is not for lack of effort. And that goes beyond just a Michelin discount - we are always trying to add more for our Canadian members. Again, it's not for lack of effort, but dealing with the laws and regulations of another country makes this quite difficult at times. If you have any suggestions I'm all ears! Thanks, Dan

jpmihalk, My apologies if you felt misled, but the data amounts are truly unlimited. However, to your point, speeds do slow considerably (almost unusable) once you reach your 25GB limit within a given billing cycle. The FAQ on our Verizon page provides the range of slowdown speeds one can expect, therefore I do not believe we are misleading consumers. Here is the exact verbiage: Is there a data threshold? Yes, you will see decreased speeds upon 25GB of usage in a given billing cycle. Slowdown speeds will range between 70 kbps – 2.7 mbps. Normal 4G LTE speeds will resume at the beginning of the new billing cycle. If you still wish to cancel I understand. Please let me know if you need assistance. Sincerely, Dan Ball, Director of Membership & Marketing

I agree, Wayne. It doesn't need to be overly-complicated! Thanks!!

Hi Everyone, If I may, when we made the decision to switch plate vendors we came to an agreement/understanding with Kiley mold that he would still able to sell his ladder brackets. We even agreed we would direct folks his way when we received inquiries. We did, however, anticipate, that Kiley Mold would be unresponsive to member inquiries and that has been frustrating to say the least. We are in the process of looking for an in-house ladder bracket solution, but it is still a work in progress at this time. Thank you for your patience and if you have any suggestions please don't hesitate to share! Sincerely, Dan Director of Membership & Marketing

Howdy Folks, Our agreement with Kiley Mold ended on March 22 at which time we updated the information on our website. That info can be viewed here: https://site.fmca.com/fmca-membership-benefits?popup=linkMembershipPlatesModal In addition to the updated info on the website, we ran an ad in the April edition of the magazine. However, it has been what I would call a "soft launch" up to this point while we iron out some of the start-up wrinkles with the new plate vendor. The plates - that includes new member, replacement, and generational - will look and feel exactly the same as Kiley Mold has been providing for the past several years. But rest assured, your point about not making mention on the forums is well received. My apologies again for those who felt uninformed. Dan

richard5933, Apologies if you felt we tried to "pull one over" on you. I can assure you that was not the case. Benefits are subject to change without notice, but we do try our best to keep members informed at all times. So my apologies once again if you feel we dropped the ball on this. The great news is situations like this are exactly why we have our membership department! Staff are ready, willing, and happy to help if members have questions! And thank you, we truly appreciate your loyalty and passion for FMCA! Sincerely, Dan Ball Director of Membership & Marketing

Good Morning Diana, As I've stated before, I'm very sorry to hear you've had so much trouble. I want to do more for you, but I'm just not sure what that would entail. If you have any other thoughts please let me know; the more I can learn about your experience the better prepared we can be if other members experience the same in the future. Sincerely, Dan

Good Morning Haidenger! Sorry for the delay in responding, I have been meandering my way back to Cincinnati this week after our convention in Perry! We have quite a few benefits our Canadian members are able to take advantage of! At the top of the list is our Roadside Rescue offer (only $69 a year and you can lock that rate in for 3 years!) and our FMCAssit program - included with your membership! You also receive FMC Magazine monthly - available in print and digital form. Not to mention all the DISCOUNTS at your disposal, such as: special rates on caravans with Fantasy Tours, 2 free nights at our Round Bottom campground (only $20 per night after that!), discounts on Pet Insurance and through many of our FMCA Commercial Members. We've also negotiated special rates for ALL our members with partners like KOA, UPS, Mail Forwarding, Staples, Passport America, and car rentals through Avis, Hertz, Enterprise, and National. You can also take advantage of our Mobile App (Android available now and iPhone coming soon!) and the Advocacy work we do in the RV industry. One of the big tasks assigned to me has been trying to find MORE benefits our Canadian members can take advantage of and we're working hard every day to find those. I've found the best way to find more is to reach out and ask, so if you have any suggestions I'm all ears! Thanks, Dan Ball, Director of Membership & Marketing

Yes, we will have the app for Gillette!

Hi All, For those of you with questions about how to download the new Event App for Perry, please see the links below for both Android and iOS: iOS/Apple: https://itunes.apple.com/us/app/crowdcompass-attendeehub/id604224729?mt=8 Android/Google: https://play.google.com/store/apps/details?id=com.crowdcompass.app4815162342&hl=en Then follow these simple steps: 1. After the app is downloaded, open it on your device. 2. In the search bar, type "FMCA" 3. Look for FMCA's green and yellow app icon and touch "Download." You may be asked for permission to save the files. Select "Continue." 4. Make sure to select "Yes" when it asks you about push notifications. This will allow the app to send you event updates. To learn more visit our Info Central page, scroll to the bottom, and click on the Convention App icon. Safe travels and see you soon! Dan, Director of Membership & Marketing

Dhorlo, ChewBear is correct, all of your vehicles are covered in your Roadside policy, as is your spouse and dependents. No need to include the other VIN numbers or anything like that. Here's the wording exactly as it reads in the FAQ on the roadside page: Are my additional vehicles, spouse, and dependents eligible for coverage? Yes, your tow car and additional vehicles are covered. Owner, spouse or spousal equivalent, and any children under the age of 25 years old living at home or away at school also have their vehicles covered.

Thanks for the message, elkhartjim. I have passed this along to the IT folks. Dan

Hi venrick1, Unfortunately, it is a hard throttle at 25gb despite our best efforts during negotiations with Verizon. Below is what is stated in the FAQs on the Verizon page on our website. Is there a data threshold? Yes, you will see decreased speeds upon 25GB of usage in a given billing cycle. Slowdown speeds will range between 70 kbps – 2.7 mbps. Normal 4G LTE speeds will resume at the beginning of the new billing cycle. If you have any other questions or concerns please don't hesitate to contact us. Sincerely, Dan Ball, Director of Membership & Marketing