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w5ci3937

Roadside Rescue Question

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I have a fifth wheel RV that I tow with a RAM 3500 Dually. if my truck breaks down and needs towing will the Roadside Rescue service tow my fifth wheel also or will they leave me stranded. TIA

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This is what I found regarding your question about Roadside Assistance towing services 

Is the vehicle pulling my 5th-Wheel or Travel Trailer covered?

Yes, both vehicles are covered. If the truck pulling your 5th-Wheel breaks down, for example, both the truck and 5th-Wheel will be moved to the nearest qualified repair center (the trailer may be towed to the nearest campground). If a service center is not available, depending on the time of night, SafeRide RV will make every effort to move you to a safe location.

 

 

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I Did a lengthy response, but it did not show up   So I signed in and will post again.  F346679

DO NOT PURCHASE FMCA EMERGENCY ROAD SERVICE.     Had a blowout from debris in Georgia and got little to no help from FMCA.  Their rep said I will try and find someone to FIX the tire.    FIX THE TIRE@!!!!!!!!!   the tire was shredded.    We had a spare, but they COULD NOT find someone to help us.   Finally HWY Patrol in Georgia fixed it for us.  

Next day,  another blow from debris in ALabama.   Roads are full of it.   Seen lots of blowouts along the way .   Our spare was used!!!!!    Called FMCA again,  worthless.  Said they exhausted all efforts to find us help because we didn't have a spare and all they do is change out the tire with a spare.    Called 911 as we were in a very busy 70 mph area.  They connected us with HWY patrol in ALabama who provided 4 service companies of which one 1.  found us a tire and rim   2.  came out and did the changeover  3.  were courteous and professional   3 B,s Wrecker Service in Boligee Alabama.    4 HOURS STRANDED ON I20.

I am now hoping that I can get FMCA to at least cover the cost of the tire changeover.    Bought two years service ......  what a waste.

BTW they couldnt find a campground for us.    Good thing for RVPark Reviews.   Just want your money........don't care about YOU

 

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I am still trying to get this resolved with SafeRide.   THey DO NOT MOVE YOU TO A SAFE LOCATION.   Beware, if you go to a location that is not a repair center (ie:  a campground), they will not reimburse you for your expenses.   In our case, we moved to a safe location (campground) where we could explore service centers for a 4 tire changeover for the specific tires we needed.  That took a couple of days to get the tires and do the changeover.   They would not reimburse for the camping..... whoopee a whole $36.00.    

The tire change prior to our move got denied also.   They claim they can't read the receipt and are not obligated to call the wrecker service that provided the changeover to the spare tire.  Been dealing with this since Oct 6.  All kinds of excuses and indications of not receiving our information via email.  Faxes are illegible.

 

Again, I say don't DEAL WITH THIS SERVICE.

 

 

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FMCA does not sell or have a roadside service. They only endorse SafeRide and get a discount for its members. The problems you are having should not happen and it is SafeRide who is dropping the ball. You should contact FMCA Corporate and get them to back you up with your claim against SafeRide. With all the members purchasing SafeRide thru FMCA, FMCA has more pull than you as an individual. 

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w5ci3937: To answer your question at the top, as long as the pulling vehicle is not a class 6, 7, or 8 it is also covered.  You can view more detail here: www.fmca.com/roadsiderescue

jimbobslick: I would be happy to reach out to SafeRide on your behalf to try and come to a resolution.  If you'd like to give me a call and explain what happened I can be reach at 800-543-3622.  Just ask for Dan Ball and the receptionist will transfer you.

Sincerely,

Dan

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On 11/12/2019 at 12:38 PM, jimbobslick said:

I am still trying to get this resolved with SafeRide.   THey DO NOT MOVE YOU TO A SAFE LOCATION.   Beware, if you go to a location that is not a repair center (ie:  a campground), they will not reimburse you for your expenses.   In our case, we moved to a safe location (campground) where we could explore service centers for a 4 tire changeover for the specific tires we needed.  That took a couple of days to get the tires and do the changeover.   They would not reimburse for the camping..... whoopee a whole $36.00.    

The tire change prior to our move got denied also.   They claim they can't read the receipt and are not obligated to call the wrecker service that provided the changeover to the spare tire.  Been dealing with this since Oct 6.  All kinds of excuses and indications of not receiving our information via email.  Faxes are illegible.

 

Again, I say don't DEAL WITH THIS SERVICE.

 

 

This FMCA pdf explains how to call for Saferide ERS help: https://www.fmca.com/pdfs/roadside/roadside_checklist.pdf

, however, it is quite confusing to me. Mr. Ball told me on Nov. 4 he was going to call his contact at Saferide and get back to me ASAP. I'll let you know the results after he gets time to answer my concerns about that document. I realize this is not his only focus, he's a busy man.

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Good Morning RayIN,

The Roadside Checklist you are referring to is intended to be generic and not reflective of the Roadside Rescue policy.  It's why we added the following line to the opening paragraph:

The following is not intended to be a comprehensive list, but rather a good starting point to assist and ease the stress if roadside assistance is needed.

I've added additional verbiage to further help clarify and hope to have the updated document up on the website very soon.

Thanks,

Dan

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That still leaves the question?  Is the OP happy, or still hanging?  

Every service has it's problems.  Unfortunately, we only hear from the ones who fell thru the cracks!

Thanks for getting back, Dan!

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