natgild Report post Posted May 15, 2020 I signed up for the FMCA Tech Connect with Sprint option. I quickly received a confirmation notice and my credit card was quickly debited. The website claims shipping in a few days. It is a week later and I have heard NOTHING else. No shipping notice. No product. No further communication at all. I called FMCA number but nothing has happened. BEWARE!!! Please see followup posts. The problem was resolved. Share this post Link to post Share on other sites
wolfe10 Report post Posted May 15, 2020 natgild, Welcome to the FMCA Forum. As I am sure you are aware, with many working from home, things are not normal. I contacted FMCA staff. They asked that you e-mail: bwulfeck@fmca.com Let us know the outcome. Share this post Link to post Share on other sites
manholt Report post Posted May 15, 2020 Welcome. We have found that USPS, UPS and Fed Ex is about 4 to 7 day's slower since COVID-19 lock down...be patient. Share this post Link to post Share on other sites
natgild Report post Posted May 15, 2020 I contracted Brett as you suggested. He said the hotspots are backordered an may be shipping next week. Thanks again for the information. Share this post Link to post Share on other sites
livncoast2coast Report post Posted June 4, 2020 I'm in the same boat. The problem isn't delays due to Covid, that's perfectly understandable. The problem is the lack of communication. I have no idea if I'm going to receive some kind of notice when it ships, or if I'm just trapped, sitting here waiting for an indeterminate amount of time, being I have to be available to sign for the package. A simple email would do wonders... Share this post Link to post Share on other sites
wolfe10 Report post Posted June 4, 2020 As posted above, you might follow this: I contacted FMCA staff. They asked that you e-mail: bwulfeck@fmca.com Share this post Link to post Share on other sites
livncoast2coast Report post Posted June 4, 2020 On 6/4/2020 at 1:57 PM, wolfe10 said: As posted above, you might follow this: I contacted FMCA staff. They asked that you e-mail: bwulfeck@fmca.com I had already sent an email that included that address, and also left a voicemail with 'Bret'. Nothing yet.... --Update-- Finally got responses, and the communication was great from that point forward. Share this post Link to post Share on other sites
pdousman Report post Posted June 4, 2020 I wanted to sign up for the Sprint option ... but I can't for the life of me find where to ORDER it ... let alone get it ! If things are being delayed it doesn't sound like I would be able to receive it before heading home in 3 weeks. Then I'll be at the home base for another 3 weeks before heading back up to our other 'home'. Has anyone who is waiting to receive the Sprint MiFi received any acknowledgement that your order is shipping ? Any information is greatly appreciated. Regards, Pat D. Share this post Link to post Share on other sites
wayne77590 Report post Posted June 5, 2020 COVID19 has put a lot of people working from home, or not working at all in order to prevent the spread. Shipment centers are affected more so than other businesses. Just sayin'. Share this post Link to post Share on other sites
manholt Report post Posted June 5, 2020 It's all backed up, from Production to Warehouse and shipping. Then Fed EX, UPS or DHL. Share this post Link to post Share on other sites
livncoast2coast Report post Posted June 9, 2020 On 6/4/2020 at 5:45 PM, pdousman said: I wanted to sign up for the Sprint option ... but I can't for the life of me find where to ORDER it ... let alone get it ! If things are being delayed it doesn't sound like I would be able to receive it before heading home in 3 weeks. Then I'll be at the home base for another 3 weeks before heading back up to our other 'home'. Has anyone who is waiting to receive the Sprint MiFi received any acknowledgement that your order is shipping ? Any information is greatly appreciated. Regards, Pat D. After reaching out via email and voicemail, I did finally get some communication going. Once Brett responded, from that point he was very good in tracking down and getting me the status of my order. Once I had the tracking number, I could see and anticipate the delivery delays. But, I did receive the hotspot, and am happy to say it's working fine! You do have the option of getting your Sprint Hotspot as soon as you can, and putting it in 'standby' when you aren't going to be using it for a month or more, where they charge you around $13/mo to keep your account active. Then it's a quick matter to switch it back on when you hit the road again. Share this post Link to post Share on other sites
manholt Report post Posted June 9, 2020 Thank you for the update! Share this post Link to post Share on other sites
chiefneon Report post Posted July 4, 2020 Howdy! I have been trying to place an order for a Sprint hotspot for a couple of months now. The online form keeps rejecting it. I’ve called benefits and they just state they haven’t started taking new orders. I waited until July and still the same. Just wondering if they are ever going to start anytime soon? ” Happy Trails “ Chiefneon Share this post Link to post Share on other sites
chuck4270 Report post Posted January 6, 2021 I ordered the mifi got it in one day was not expecting it for at least 4 or 5 days Share this post Link to post Share on other sites
Theawillson Report post Posted January 25, 2021 (edited) FMCA really provide good service. Edited February 1, 2021 by Theawillson Share this post Link to post Share on other sites
BruMel Report post Posted February 17, 2021 Need assistance with Sprint MIFI - who do I need to contact? Shows 4G LTE but - No internet access. No data connection. Was working earlier today - but nothing now. 02-16-2021 Share this post Link to post Share on other sites
rossboyer Report post Posted February 17, 2021 Have you totally powered down, waited 30 seconds and powered back up? Share this post Link to post Share on other sites
BruMel Report post Posted February 18, 2021 Got it going - had unit update profile and it started working Share this post Link to post Share on other sites
mrcandml Report post Posted June 5, 2021 Hi..How many Gigabytes is included monthly with the Tech Connect? Is Tech Connect tied to a contract? Ty Share this post Link to post Share on other sites
manholt Report post Posted June 5, 2021 Sprint is now T-Mobil. We have the T-Mobil at $50 per month (all taxes included) for 100 GB. The Pack is $299. No contract. Share this post Link to post Share on other sites
Snevers Report post Posted June 7, 2021 On 6/4/2020 at 5:45 PM, pdousman said: I wanted to sign up for the Sprint option ... but I can't for the life of me find where to ORDER it ... let alone get it ! If things are being delayed it doesn't sound like I would be able to receive it before heading home in 3 weeks. Then I'll be at the home base for another 3 weeks before heading back up to our other 'home'. Has anyone who is waiting to receive the Sprint MiFi received any acknowledgement that your order is shipping ? Any information is greatly appreciated. Regards, Pat D. Did you find where to order? We just joined FMCA tonight. Maybe there is a lag before we can access benefits? Share this post Link to post Share on other sites
kaypsmith Report post Posted June 7, 2021 Try going here directly from your browser. https://www.fmca.com/index.php?option=com_fmcatechconnectv2&view=home Share this post Link to post Share on other sites
bonnier Report post Posted June 7, 2021 When you receive your mifi units is a user guide / set up instructions included ? Share this post Link to post Share on other sites
tom73 Report post Posted June 21, 2021 On 6/6/2021 at 9:31 PM, kaypsmith said: Try going here directly from your browser. https://www.fmca.com/index.php?option=com_fmcatechconnectv2&view=home Tried that and got nowhere. Anybody have a way to sign up for this MIFI? Tom Share this post Link to post Share on other sites
jgallego Report post Posted June 21, 2021 (edited) You need to be log into the website. Edited June 21, 2021 by jgallego Share this post Link to post Share on other sites
