manholt Report post Posted December 15, 2017 Yeah! It goes right along with Norcold/Thetford... Share this post Link to post Share on other sites
jleamont Report post Posted December 15, 2017 On 12/15/2017 at 4:09 AM, RSBILLEDWARDS said: I would agree 100% frustrating to say the least when you want to spend money you really do not want to spend and then get this kind of service, or is this service its the world today Bill. I sent a roadside service out yesterday for a trailer with no stop lights at a scale house, 3 hours later I get a call they cant figure out what's wrong, here is the response "its not the tractor, we have stop lamp signal coming down the cord, and its not the trailer either, those lights will light up when we send power to each light" . It doesn't take a mechanic to see where the problem is but he couldn't understand. I'm certain when I got done with that guy he went home and is considering a career change. Share this post Link to post Share on other sites
richard5933 Report post Posted December 15, 2017 And of course if LEO is involved they will often step in long before any roadside assistance program even has time to pick up the phone. When our previous coach was involved in an accident, the trooper only allowed me about 5 minutes to try and get in touch with a tow. After that he stepped in and contacted their local go-to guy who showed up before I could even get roadside assistance on the phone. Oftentimes reality trumps whatever plans we make. I do what I can to be prepared, and then I try my best not to stress when things turn out differently. Share this post Link to post Share on other sites
Mdavis3310 Report post Posted August 1, 2018 On 12/9/2017 at 1:57 PM, elkhartjim said: I really would like to hear from someone who has experience with the service. Just because its $69 doesn't mean much if the service equates to the cost. Ian hinted he is a user but has not mentioned if he has had experience using it and apparently nobody on this forum has any experience with this program. I attempted to use FMCA Roadside Rescue on Thursday July 26, 2018 for a tow for my tow vehicle. The tow was four(4) miles to a repair facility. I was informed that there would be a $79.00 charge. This was my first time using the service. I refused the service and cancelled the next day. I had been enrolled for four(4) months. I was told that I would get a $41.97 refund mailed in ten to fifteen days. Remember RV owners, you get what you pay for. CHEAP RV insurance of any kind is not a bargain. Share this post Link to post Share on other sites
dball Report post Posted August 2, 2018 Good Morning, My apologies for those who feel you received incorrect information. With so many RVers on the road we run into unique situations almost daily, so it's difficult to have answers for every single one. That said, If you have any doubts or are uncertain about anything please don't hesitate to reach out to me directly. You can also call the administrative and general inquiries number at Vehicle Administrative Services - (877) 581-8581 Additionally, we've added a Roadside Checklist to the website. Hopefully this will help reduce the anxiety of having to call for service during a stressful roadside incident. The Roadside Checklist is available on the following page: https://site.fmca.com/fmca-roadside-rescue Sincerely, Dan Ball, Director of Membership & Marketing Share this post Link to post Share on other sites
kaypsmith Report post Posted August 2, 2018 On 12/15/2017 at 12:06 PM, jleamont said: its the world today Bill. I sent a roadside service out yesterday for a trailer with no stop lights at a scale house, 3 hours later I get a call they cant figure out what's wrong, here is the response "its not the tractor, we have stop lamp signal coming down the cord, and its not the trailer either, those lights will light up when we send power to each light" . It doesn't take a mechanic to see where the problem is but he couldn't understand. I'm certain when I got done with that guy he went home and is considering a career change. It could not have been the connection between the tractor and trailer, they don't go bad. Share this post Link to post Share on other sites
manholt Report post Posted August 2, 2018 Mdavis3310. Welcome to the Forum! Next time you have a problem with your toad. Call your car insurance company...your paying for roadside assist in your policy! Same goes for 90+% of RV insurance! Most of us forget that... Share this post Link to post Share on other sites
rossboyer Report post Posted August 2, 2018 On 8/2/2018 at 2:13 PM, dball said: Good Morning, My apologies for those who feel you received incorrect information. With so many RVers on the road we run into unique situations almost daily, so it's difficult to have answers for every single one. That said, If you have any doubts or are uncertain about anything please don't hesitate to reach out to me directly. You can also call the administrative and general inquiries number at Vehicle Administrative Services - (877) 581-8581 Additionally, we've added a Roadside Checklist to the website. Hopefully this will help reduce the anxiety of having to call for service during a stressful roadside incident. The Roadside Checklist is available on the following page: https://site.fmca.com/fmca-roadside-rescue Sincerely, Dan Ball, Director of Membership & Marketing How do I print out the list? Viewing on line doesn’t cut it when on the road. Maybe you need to list it here. Share this post Link to post Share on other sites
rossboyer Report post Posted August 2, 2018 I’ll try from my computer, but I couldn’t from my iPhone. I do have two different printer apps. Tried both, but no joy. Share this post Link to post Share on other sites
manholt Report post Posted August 2, 2018 Yea. I could have printed it. Since I don't have it, I did not. Share this post Link to post Share on other sites
mvpmich Report post Posted August 6, 2018 On 8/2/2018 at 4:25 PM, manholt said: Mdavis3310. Welcome to the Forum! Next time you have a problem with your toad. Call your car insurance company...your paying for roadside assist in your policy! Same goes for 90+% of RV insurance! Most of us forget that... One issue to consider with insurance roadside assistance; each call is logged as an incident and ultimately effects your rates. One year my daughter had three calls for a low battery and the following year my rates jumped almost $150. With respect to available service and costs, I used to have GS until they raised their rates and reduced coverage. I found Allstate Roadside Assistance, at $69. They cover the motorhome and all vehicles, no limits to towing and all the other coverages. They tried to raise the price and I requested and received the prior year’s price each year thereafter. I’m staying with Allstate but will switch to FMCA if Allstate discontinues the level of coverage or the sis ounted orice. Share this post Link to post Share on other sites
manholt Report post Posted August 6, 2018 I'm not familiar with the last 3 words & I speak 7 languages! I had Allstate, left for personal reasons, now have State Farm & get what you have. Had USAA on every thing I owned, for 48 years, now they are just another expensive insurance company! Share this post Link to post Share on other sites
rsbilledwards Report post Posted August 6, 2018 Carl, I think that it was intended to be "Discounted Price"... still does not make sense Share this post Link to post Share on other sites
hermanmullins Report post Posted August 6, 2018 Bill, we are talking about insurance companies and "sis ounted orices" make about as much sense as any insurance company does. Herman Share this post Link to post Share on other sites
manholt Report post Posted August 6, 2018 That's the bloody truth! Bill E. You did better than I... Share this post Link to post Share on other sites
rossboyer Report post Posted August 6, 2018 On 8/2/2018 at 6:39 PM, rossboyer said: How do I print out the list? Viewing on line doesn’t cut it when on the road. Maybe you need to list it here. On 8/2/2018 at 8:45 PM, elkhartjim said: If you're talking about the roadside checklist, its a printable pdf file. I logged in with my computer and printed the list it is totally unreadable. The pictures and text overlay each other. Share this post Link to post Share on other sites
rossboyer Report post Posted August 6, 2018 Highlighted text, copied, pasted into a Word file and printed. Other than formatting, the text is readable. Share this post Link to post Share on other sites
dkontz6234 Report post Posted October 22, 2018 On 12/8/2017 at 2:34 PM, IanBullock said: At $69 a year, I would give FMCA Roadside assist a try. Its definitely one of the best values out there and includes all services offered by others like GS and then some. Also it not only covers your MH, but all of your other vehicles. A great deal! I just got off the phone with FMCA roadside Assistance, and it was one of the worse experiences of my life. I need my coach towed to a certified Cummins diesel repair facility for a major repair. I explained everything to the dispatcher and told her where I have an appointment. She said it would cost me $220 for the tow. I asked why and she said there were closer repair facilities. When I asked for the list she gave about 4 car dealers and a couple of Mobile RV Repair companies. I explained to her that these companies would not be able to do the work she said that is what the computer shows. I then asked to speak to a supervisor and she basically said the same thing. I told her in my contract it states the vehicle will be towed to the nearest qualified repair facility, she said she had no knowledge of what my contract said. So do not switch your Roadside assistance, because this company is really bad. Share this post Link to post Share on other sites
dball Report post Posted October 23, 2018 dkontz6234, My apologies you had such a terrible experience. I will send you my direct line in a private message. Please give me a call so I can make sure I understand exactly what happened and then I will reach out to my contacts at SafeRide to see what might be able to be done. Sincerely, Dan Ball, Director of Membership & Marketing Share this post Link to post Share on other sites
ianbullock Report post Posted October 23, 2018 Dkontz6234, Sorry to hear of your experience. I too had a need just over a month back to call on FMCA Roadside Assistance for help with a tire issue. My experience was the complete opposite of yours. On the initial call they promptly took my info, called me back about 20 minutes later saying the tire service provider was on their way. Within about 2 hours from my call the tire was fixed and I was back on my way. Prior to FMCA Roadside Assistance I had GoodSam. About 5 years back I had a tire issue just outside of Washington DC on a rush hour interstate. After waiting over 6 hours for assistance, a friend traveling with me was able to put on the spare. Don't think GS ever showed up. To me all Roadside Assistance providers are similar. Sometimes it works well, others, not so much. Still think that FMCA Roadside Assistance at $69/year is one of the best values out there. Share this post Link to post Share on other sites
sunnyboy43 Report post Posted November 16, 2018 On 10/22/2018 at 8:48 PM, dkontz6234 said: I just got off the phone with FMCA roadside Assistance, and it was one of the worse experiences of my life. I need my coach towed to a certified Cummins diesel repair facility for a major repair. I explained everything to the dispatcher and told her where I have an appointment. She said it would cost me $220 for the tow. I asked why and she said there were closer repair facilities. When I asked for the list she gave about 4 car dealers and a couple of Mobile RV Repair companies. I explained to her that these companies would not be able to do the work she said that is what the computer shows. I then asked to speak to a supervisor and she basically said the same thing. I told her in my contract it states the vehicle will be towed to the nearest qualified repair facility, she said she had no knowledge of what my contract said. So do not switch your Roadside assistance, because this company is really bad. I had a similar issue recently. A couple of months ago, my Cadillac DeVille had electrical problems and I made an appointment with a repair shop that I trust and know does good work. I called FMCA RoadSide Assistance and they towed it to my shop of choice. Nice. My repair cost a little over $1000. Then about a month later, I had another issue (loss of brakes) with the same vehicle... but this time when I called RSA, they told me I would be charged $72.00 for the tow (the same shop from the same location, my home) because I specified a "custom" repair facility. I ended up calling a local Meineke and found they would tow me to their facility for free (max 5 times a year) and got the repair done there ($1003.00). With the response from FMCA RSA being catch as catch can, I will more than likely go back to CoachNet when my current policy expires next year. Never had such inconsistent responses from them all the years I was with them. Share this post Link to post Share on other sites
rsbilledwards Report post Posted November 16, 2018 Yes but coach net delivers you to whom they wish not your wish...Think I will give AAA a shot as am with them already with the cars. They should be ok as long as I am not toting the big trailer. If I am using the much smaller flat bed "utility" trailer the Jeep can handle it unloaded. I have also considered Good Sam again with out the big cargo trailer. Share this post Link to post Share on other sites
Sukki1942 Report post Posted March 29, 2019 We are new at this and frustrated to no end. We will rent an RV this coming May and would like to know about the Roadside Assistant and other benefits FMCA is offering. It difficult to find out what is included without additional charges and what is not. The Roadside Assistant Programs, all of them, are difficult to figure out and the forum on FMCA is more confusing than helpful. I have read 1000 pages of Roadside Assistance Program and company reviews, have read uncounted, forums and opinions and know now just as much as before. Is there anybody out there who can advise me? The Traveling Ticos Share this post Link to post Share on other sites
richard5933 Report post Posted March 29, 2019 If you're renting an RV, then my first phone call would be to the company you're renting from. Most RV rental companies provide the roadside assistance as part of the package and you shouldn't need to purchase anything additional. After all, it is their RV. If, however, you're talking about a long-term lease then you may be responsible for providing your own coverage. In that case, here's the phone number for FMCA's roadside assistance program. (877) 581-8581 Probably helpful to just give them a call and ask all your questions. Sorry that it's been so difficult to find the information you're looking for. Welcome to the forum and we look forward to hearing about your trip once you're underway. Share this post Link to post Share on other sites
manholt Report post Posted March 29, 2019 Sukki1942. Since you became a member November, 2018. You asked this question before, now I'll ask, why are you renting a coach? You had to have a qualifying RV to be a member of FMCA & this forum...What happened? Share this post Link to post Share on other sites
