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SmokyMtnMan

Tech Connect+ Sprint Mifi Inoperable

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I joined the Tech Connect+ and signed up for the Sprint plan on Dec. 25, 2017. 

I received the Franklin R 910 device on the evening of December 28, 2017. The device would not connect to the internet.  The device showed a message that said “INVALID SIM”.  I took the device to the Sprint store on the morning of December 29.  The Sprint store employee called Sprint Customer Service and gave the phone to me.

I was on the phone for at least 45 minutes mostly on hold.  I was told by the Sprint phone rep. that I needed another SIM card but Sprint could not provide it.  She said the Franklin R 910 was a discontinued device by Sprint.  She told me that I could only be helped by the Sprint Account Rep for FMCA.  The phone conversation ended. 

I received a call from the account rep about 3 hours later.  I explained the problem to him.  He told me that another SIM card would be sent to me.   I am still waiting for a SIM card.  Today is 11 days from that call, 12 days from when I received the device, and 16 days from when I ordered and paid for the service which I am yet to receive.

I still have a device that is inoperable because of the invalid SIM card as it was shipped to me. 

I am losing my patience and temper and getting extremely upset with Sprint and FMCA.

I will not pay for another month of NO SERVICE and will be forced to cancel this Sprint “no-service” prior to another billing cycle.

 In my opinion, I paid for an ugly paper weight to sit on my table for the last 3 weeks.  That is just a RIP OFF!!     

Charles Brock

F467650

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jgabbard   

Charles,

I am reaching out to you to get this issue resolved. I was unaware that you were having problems. We can get this resolved for you redo your billing date and have you squared away today.

Thanks,

Jason Gabbard

FMCA IT Director

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This is the follow up to my situation with the Sprint hot spot.

Thank you Jason Gabbard and FMCA.  I received a new device and is working perfectly.  I am using it now to write this post.

Jason Gabbard contacted me the day following my initial post.  He apologied for the problem.  He explained about a factory shipment mixup that occurred resulting in an incrroect SIM card in the first device shipped to me.  He had a new device sent overnight.  He changed my billing so I am not paying for the time when I had no service.

Jason's action is the example of superior customer service and correcting a problem that was out of his control.  

Thank you Jason and FMCA.  You have made me a believer in FMCA and I will take advantage of more of your various serrvices!!

Charles Brock

F467650

 

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jgabbard   

Charles,

It was my pleasure helping you to resolve this issue. I enjoy what I do here at FMCA and feel we are all a family and must work together to make this giant family run smoothly. If you are ever in need of any assistance I am here to help or point you in the direction of someone that can. Again thank you for being a part of FMCA.

Jason Gabbard

FMCA IT Director

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