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Camping World Turns Down Warranty Repair Of Inside Step


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#1 lylefikse

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Posted 17 August 2014 - 10:32 AM

We just spent a week at Camping World at Burlington Washington waiting for a step repair (We have an extended warranty bought at another Camping World where our RV was purchased). I called about a month in advance to get an appointment as we were returning from Alaska and would be in Washington. We were allowed to camp free in their lot while we waited for service(big plus). Our problem is that the inside steps on our Class A stuck and will not come up into the platform for travel. The motor runs, and at first it would try to come up on one side and would bind. Now the motor just grinds and no movement. The stairs are stuck.

After taking the attendant to our motorhome and showing him the problem Camping World washed off our exterior steps and lubed them stating the problem was solved, never mind they worked before they did anything, as this was not the problem. After waiting another two days once again they looked at our step, taking it apart (this time the right one). I received a call stating the problem with our step was to big and they did not have the time to fix it so they put it back together. The bill was $79 diagnostic fee and was presented as a favor as they claimed to have over 5 hours into the project. I paid it to get my keys back. They stated now I have a record that a claim was made on the warranty (which is about to run out) so if I take it elsewhere even if time runs out I should be covered. Great extended warranty, they didn't help at all.

Anyone out there have a similar problem with a step. I think I will try to fix it myself. The only reason I went to Camping World is that it is a covered item on my warranty. Never heard of thanks but no thanks we will not fix a warranty item for you!!!


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#2 WILDEBILL308

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Posted 19 August 2014 - 08:19 PM

I would document everything and start bumping this up the food chain. I have never heard of getting charged to have them figure out warranty work.

Bill


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#3 huffypuff

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Posted 19 August 2014 - 09:33 PM

Wow I had warranty work at the same place with no problem.  Must be a tough problem.  


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#4 Medico

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Posted 20 August 2014 - 04:36 AM

Go to the GS Open Roads forum and lodge a complaint there. The GS admins do monitor and answer questions and complaints on that forum.


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#5 lylefikse

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Posted 20 August 2014 - 09:36 AM

I have lodged a complaint with Camping World Corp. No answer as yet but I just put it in. I'll give them a chance to respond. When we get it fixed it will need to be somewhere else as we do not live in Washington and have moved on.
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#6 uechiyondan

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Posted 20 August 2014 - 05:46 PM

Being charged for "diagnostic" work on warranty items is not as uncommon as one would think.  We were charges $120 for "diagnostic" work when our TV went after two months of ownership.  It was determined that the TV needed to be replaced, which we knew, and as they could not replace it we had to pay in order to get our "home" back.  We ended up going to Indiana where again it was diagnosed and determined that the TV needed to be replaced, As we were at the factory, they were able to replace it with a new one, which now works. 

 

While we were there getting work done, I got to talking with another customer who was having problems with his hydraulic jacks, we was charged as well for "diagnostic" work under a warranty item for his jacks which would not retract fully and they could not fix.  He also got his jacks fixed, but only after going to Indiana. 


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#7 akadeadeye

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Posted 20 August 2014 - 08:28 PM

I would never pay anything for a diagnosis for something covered by warranty.  That is ridiculous and I would refuse right up the food chain to the head shed's desk.


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#8 Manholt

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Posted 20 August 2014 - 10:56 PM

I suggest he sends a mail to Bowling Green, Kentucky.  I did last January, problem solved and asst. manager was looking for a job!

The CEO of CW and GS, wants only positive PR.

 

Carl C.


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#9 lylefikse

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Posted 20 August 2014 - 11:04 PM

Got a call back from Camping World almost immediately the next day. They agreed to refund the money I was charged. They offered to repair the steps if I would return. As we are well down the road I thanked them and told them we would not be able to return. I was told I would get a check next month when checks are sent out.
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#10 hermanmullins

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Posted 21 August 2014 - 06:33 AM

Are all C/W locations company owned or do they have franchises?

 

Herman


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#11 Medico

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Posted 21 August 2014 - 09:24 AM

Some people have bad things to say about CW and GS but their upper management seem to come through when it's called for, and usually fairly quickly. I once put a post on the Open Roads forum about an installation cost that had been sent in an ad. Even though I had not purchased the item from CW they stood behind their ad because there was no statement about the item having to be purchased at CW even though that was implied. The National Service Manager contacted me to discuss it and agreed to the installation cost advertised. They were quite responsive to my needs.

 

I am not sure if they have some franchises or not. Hmmm, good question. I know that they have acquired quite a few smaller dealerships that have had some "growing pains" to build up their service reputations. I also know that some of the management and service techs from Syracuse NY were transferred to the Churchville, NY location when several complaints were lodged about Churchville in the Open Road forum. And this happened within a couple of months. 


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#12 Manholt

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Posted 22 August 2014 - 05:32 AM

CW and GS is owned by the same person.  No franchise.  Both headquartered in same complex, Bowling Green, KY., CW has a western headquarters in Colorado.  They are no help at all.  CEO and founder is Mr. Marcus Lemonis.  He is the one who called me, back in January.  Google him and you'll get a very in depth bio. 

 

Carl C.

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