We just spent a week at Camping World at Burlington Washington waiting for a step repair (We have an extended warranty bought at another Camping World where our RV was purchased). I called about a month in advance to get an appointment as we were returning from Alaska and would be in Washington. We were allowed to camp free in their lot while we waited for service(big plus). Our problem is that the inside steps on our Class A stuck and will not come up into the platform for travel. The motor runs, and at first it would try to come up on one side and would bind. Now the motor just grinds and no movement. The stairs are stuck.
After taking the attendant to our motorhome and showing him the problem Camping World washed off our exterior steps and lubed them stating the problem was solved, never mind they worked before they did anything, as this was not the problem. After waiting another two days once again they looked at our step, taking it apart (this time the right one). I received a call stating the problem with our step was to big and they did not have the time to fix it so they put it back together. The bill was $79 diagnostic fee and was presented as a favor as they claimed to have over 5 hours into the project. I paid it to get my keys back. They stated now I have a record that a claim was made on the warranty (which is about to run out) so if I take it elsewhere even if time runs out I should be covered. Great extended warranty, they didn't help at all.
Anyone out there have a similar problem with a step. I think I will try to fix it myself. The only reason I went to Camping World is that it is a covered item on my warranty. Never heard of thanks but no thanks we will not fix a warranty item for you!!!